Eric J Valentin Oquendo

• Developed complete training programs and led training using expert learning techniques.

• Lead Trainings for all high level GSE Equipment on Amazon Air Ramp, Lead Training for Aircraft Towing (Cargo Tractor, Belt Loader, Cargo Loader, TowBarless Pushback, etc..)

• Conducting training sessions covering specified areas such as new Hire training, on-the-job training, health and safety practices, refresher training, upgrading, retraining displaced workers.

• Coordinated with Ramp Leadership for Development on Safety Gaps with training on the Ramp.

• Evaluated client processes, employee performance and training progress to determine additional training needs.

• Formulates teaching outline and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.

• Increased revenue through skillful upselling of additional services, seat upgrades, and travel insurance options.
• Mentored junior staff members on effective problem-solving techniques, fostering an atmosphere of continuous learning within the team.
• Expedited passenger flow by accurately verifying travel documents and adhering to security protocols.
• Computerized Check-Ins for Passengers in International, and Domestic Travel.
• Assist with various governmental agency requirements
• Maintained Liaison with Airlines, Customer Representatives, and ground handlers
• Announced arrivals and departures as necessary
• Matched manifest to onboard count
• Provided information to customers
• Lead a team of Passenger Service Agent, and Ensured any and all Policies regarding Aircraft safety, Passenger Safety, and Airline protocols were met