Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenisha Bowers

Chicago,Illinois

Summary

Dynamic Learning & Development Trainer III from Paylocity, specializing in E-Learning Design, Coaching and Development. Excelled in enhancing employee growth and fostering cross-departmental collaboration through strategic planning and innovative training solutions. Achieved significant improvements in client satisfaction and operational efficiency, demonstrating exceptional critical thinking and clear communication skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Learning & Development Trainer III

Paylocity
08.2021 - Current
  • Provided coaching and mentorship to employees seeking professional growth opportunities.
  • Delivered dynamic presentations and workshops to enhance employee understanding of complex topics.
  • Tracked employee progress throughout development programs, providing timely feedback for adjustments as needed.
  • Facilitated cross-functional collaboration, fostering knowledge sharing across departments.
  • Collaborated with leadership to identify skill gaps, resulting in tailored development solutions.
  • Aligned training initiatives with organizational goals, ensuring strategic relevance in all programs.
  • Facilitated virtual, in-person and blended learning sessions.

Tax Treasury Specialist II

Paylocity
03.2019 - 08.2021
  • Collaborated with internal audit team to ensure timely identification and resolution of any potential control weaknesses within treasury operations.
  • Managed daily cash positioning, ensuring adequate liquidity for operational needs.
  • Enhanced treasury operations efficiency with the implementation of automated processes and systems.
  • Ensured compliance with internal controls, policies, and regulatory requirements in all treasury activities.
  • Developed strong relationships with banking partners.
  • Resolved help ticket requests.
  • Worked directly with state and local tax agencies to resolve client issues.

Client Services Team Lead

Paylocity
06.2014 - 03.2019
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
  • Proactively identified potential challenges facing clients, offering strategic support in navigating these situations successfully.
  • Ensured thorough understanding of clients'' needs through active listening and effective questioning techniques.
  • Established strong relationships with key decision-makers within the clients'' organizations, fostering long-term partnerships.
  • Evaluated metrics regularly for continuous improvement in both individual performance as well as overall team success.
  • Improved overall team productivity by optimizing processes and implementing best practices.

Education

No Degree - Nursing

City Colleges of Chicago - Wilbur Wright College
Chicago, IL

Diploma - Medical Assisting

Lincoln Technical Institute
Melrose Park, IL
08.2005

Skills

  • E-Learning Design
  • Organizational Development
  • Training delivery
  • Coaching and Development
  • Strategic Planning
  • Learning Management Systems
  • Blended Learning
  • Adult Learning Theory
  • Career Development
  • Attention to Detail
  • Critical Thinking
  • Clear Communication

Certification

  • Nationally Accredited QBO Certification
  • Design & Delivery Certification


Timeline

Learning & Development Trainer III

Paylocity
08.2021 - Current

Tax Treasury Specialist II

Paylocity
03.2019 - 08.2021

Client Services Team Lead

Paylocity
06.2014 - 03.2019

No Degree - Nursing

City Colleges of Chicago - Wilbur Wright College

Diploma - Medical Assisting

Lincoln Technical Institute

Similar Profiles

CREATE PROFILE
Kenisha Bowers