Eric Jhon Magay
Sta. Mesa, Manila,Philippines
Summary
A skilled Baker in bread making and customer service to enhance satisfaction and boost sales. Demonstrated exceptional team cooperation and food safety, creating innovative recipes and efficient production processes. Achieved significant improvements in bakery operations and customer engagement through creative displays. Hardworking individual offers great task prioritization and time management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Baker/Pastry Cook
Alsheera Food Company
02.2016 - 07.2020
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Created appealing displays to showcase products in bakery.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Facilitated communication among team members to ensure smooth operations during peak hours.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Education
Bachelor of Science - Criminology
University of Manila
Manila, Metro Manila, Philippines2013
High School Diploma -
Romblon State University
San Agustin, Romblon, Philippines2011
Skills
- Bread Making
- Pastry Making
- Customer Service
- Active listener
- Food safety and sanitation
- Food Safety
- Kitchen Safety
- Cleanliness standards
- Team Player
- Product presentation
Recommended by:
Emerson Pentason
Certification
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY (TESDA)
- Bread and Pastry Production -Completed November 23, 2023
-Prepare and produce bakers products
-Prepare and produce pastry products
-Prepare and present gateaux, tortes and
cakes
-Prepare and display petit fours
-Present desserts
-Provide effective customer service
Timeline
Baker/Pastry Cook
Alsheera Food Company
02.2016 - 07.2020
Bachelor of Science - Criminology
University of Manila
High School Diploma -
Romblon State University