Eric Jules Boenig
Coventry,RI
Summary
Seasoned ATM Supervisor with background in managing and maintaining automated teller machines. Possess strong technical skills and expertise in troubleshooting ATM issues, producing reports on machine performance, and ensuring compliance with industry regulations. Demonstrated ability to train and supervise staff, contributing to team efficiency and customer satisfaction. Proven history of implementing strategies that enhance operational productivity. Results-driven professional with fourteen years of experience and focus on performance. Focused on meeting daily performance targets without error and continuously improving operations. Demonstrated talents in schedule and records management with great attention to detail and problem-solving abilities. Always exceeds expectations with proactive and hardworking approach.
Overview
17
17
years of professional experience
Work History
ATM Supervisor
Brinks Armored
North Smithfield , RI
05.2007 - Current
- Supervised daily ATM operations, including repair and maintenance of ATMs.
- Investigated potential fraud cases involving the misuse of an ATM machine.
- Ensured that all safety protocols were followed when working on or near an ATM machine.
- Resolved customer complaints related to the use of ATMs in a timely manner.
- Conducted regular audits to check for any discrepancies in cash levels or operation performance.
- Trained staff on proper use of the ATM system and troubleshooting techniques.
- Reviewed reports generated by the monitoring system regularly for suspicious activity.
- Maintained accurate records of customer service requests, transactions, repairs, and software updates.
Armed Courier
Brinks Armored
North Smithfield , Rhode Island
05.2007 - 12.2021
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Communicated route progress to management, noting traffic and construction issues to avoid delays for critical deliveries.
- Verified load against delivery ticket before beginning every shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Tracked delivery information, mileage and fuel use while on shift.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Drove safely at all times to avoid accidents and harm.
Education
GED -
Pilgrim Highschool
Warwick, RI10.2000
Skills
- Decision-Making
- Process Implementation
- Proactive and Focused
- Work Planning
- Risk Assessment
- Employee Training Oversight
- Problem-solving abilities
- Reliability
- Staff Management
- Professionalism
- Security Protocols
- Cash Management
- Willing to Learn
- Critical Thinking
- Financial Reporting
- Task Prioritization
- Problem-Solving
- Excellent Communication
Timeline
ATM Supervisor
Brinks Armored
05.2007 - Current
Armed Courier
Brinks Armored
05.2007 - 12.2021
GED -
Pilgrim Highschool
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