ERICK ALBERTO
Antioch,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Four Seasons Hotels And Resorts
02.2017 - 11.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Warehouse Picker
AMAZON Fulfillment Center
04.2016 - 12.2017
- Make sure all single items packed and shipped correctly.
- Move all pallets to a secure location.
- Used scanners to quickly locate and track items in warehouse.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
Merchandiser
Markstein Sales Company
01.2014 - 01.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
Associate of Arts - Motion Picture & Television
Academy of Art University
San Francisco, CA05.2025
Bachelor of Arts - Computational Science
UC BERKELEY EXTENSION
Berkeley, CA05.2024
Skills
- Highly skilled with interacting and communicating with people
- Guest Relations Management
- Assist Customers
- Food and Beverage Pairings
- Dining Area Maintenance
- Buffet Setup and Takedown
- Cash Register Operations
Languages
English
Native or Bilingual
Timeline
Server
Four Seasons Hotels And Resorts
02.2017 - 11.2022
Warehouse Picker
AMAZON Fulfillment Center
04.2016 - 12.2017
Merchandiser
Markstein Sales Company
01.2014 - 01.2016
Associate of Arts - Motion Picture & Television
Academy of Art University
Bachelor of Arts - Computational Science
UC BERKELEY EXTENSION
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