NANCY ROMAN
Dallas,TX
Summary
Insurance professional with strong background in verifying insurance coverage and benefits. Skilled in navigating complex systems, resolving discrepancies, and ensuring accurate information. Known for excellent team collaboration and adaptability to changing needs. Efficient in communication, problem-solving, and maintaining high standards for quality and results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Natural Dentistry Of North Texas/Previously Apricot Dental
Mesquite, TX
01.2025 - Current
- Analyzed patient data using electronic health record systems to streamline verification workflows and enhance efficiency.
- Trained new team members on best practices for insurance verification procedures and system navigation.
- Implemented process improvements that reduced verification turnaround times, enhancing patient experience and satisfaction.
- Optimized use of insurance verification software, leading to faster processing times.
- Improved claim submission times by streamlining verification and authorization process.
- Facilitated smoother billing operations by accurately entering patient insurance information into system.
- Contributed to patient education by explaining complex insurance terms and procedures in understandable manner.
- Coordinated referrals through insurance and other dental/medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Receptionist
Texas Health Physicians Group
Rockwall, TX
10.2019 - 11.2023
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office staff and operational requirements.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Checked patient data including insurance, demographic and health history to keep information current.
- Conducted insurance verifications for patient services, ensuring coverage accuracy and compliance with policies.
Front Desk Receptionist/Manager
Apricot Dental
Rockwall, United States
03.2019 - 10.2019
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Maintained and managed patient records in compliance with security regulations.
- Prepared claim forms for dental insurance.
- Cleaned and sterilized instruments between patients to protect from infection risks.
- Organized referrals to other medical specialists.
- Assisted patients in completing all necessary forms and documents.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Documented patients' dental health information, medical history and vital signs.
- Booked appointments for patients using open dental software.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Dental Receptionist
Brush Dental
Royse City, TX
11.2016 - 03.2019
- Warmly greeted patients and helped them fill out intake and consent forms.
- Scheduled and confirmed appointments.
- Verified insurance and submitted claims.
- Contacted insurance companies regarding coverage and payment plans.
- Performed clerical duties such as scanning documents, emailing and sending fax.
- Referred patients out to specialist.
- Processed payments.
- Provided patient education on dental hygiene and pre- and post-surgical care.
- Maintained clear, organized dental records and reports.
- Developed and implemented individualized dental treatment plans for patients.
Education
High School Diploma -
Royse City High School
Royse City, TXSkills
- Payment collection
Filing and data archiving
HIPAA compliance
Patient scheduling
Bilingual: Spanish and English
Self-Oriented
Capable of multitasking
Highly dependable
Problem solving abilities
Organization skills
Great at communicating
Able to give precise and detailed information
Skilled to work with patients and front desk
Well with greeting and interacting
Ability to handle stressful situations effectively
CPR certified
Insurance claims
Insurance Verification
Payment collection
Certification
CPR certified
Timeline
Insurance Verification Specialist
Natural Dentistry Of North Texas/Previously Apricot Dental
01.2025 - Current
Receptionist
Texas Health Physicians Group
10.2019 - 11.2023
Front Desk Receptionist/Manager
Apricot Dental
03.2019 - 10.2019
Dental Receptionist
Brush Dental
11.2016 - 03.2019
High School Diploma -
Royse City High School