Anissa Villarreal
Corpus Christi,TX
Summary
Being a proficient and organized administrative coordinator for any given front office, I am delighted to let you know I am a person with a proven track record of growth and reliability. I believe with my extensive knowledge of front office coordination, technological expertise, quick learning abilities and excellent communication skills - I'm confident that I can take any company far. I have always exercised my abilities and talents in any occupation I've encountered. I am willing to learn, adapt and assist where needed in all workplace scenarios. My reliability and precise attention to detail also allows me to be a valuable asset to a team. I will establish positive, friendly, and professional relationships with all colleagues I come across. I am a person who continuously remains positive and optimistic, I truly enjoy servicing others, and finding ways to help a system work smoothly and efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Humpal Physical Therapy & Sports Medicine Centers
Corpus Christi, TX
01/03/24 - Current
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Evaluated policies and procedures related to Insurance Verification activities.
- Updated patient and insurance data and input changes into company computer system.
- Accessed third-party insurance databases to identify coverage of benefits.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Navigated through multiple online systems to obtain documentation.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Communicated with patients with compassion while keeping medical information private.
Dental Office Receptionist
Smiley Dental and Orthodontics
Corpus Christi, TX
09.2023 - 01.2024
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Completed relevant insurance and other claim forms.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Account Representative
State Farm Insurance
Corpus Christi, TX
02.2023 - 09.2023
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
- Received and processed client payments and updated accounts.
- Set up and updated customer accounts with interactions, payments and personal information.
- Maintained accurate and complete records on past due accounts and collection actions.
- Developed and maintained solid client relationships by regularly following up on clients.
- Utilized consultative approach to gain trust and confidence of customers.
- Introduced new company products and services to existing clients to boost revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Insurance Service Agent
Allstate Insurance - Laura Harris
Corpus Christi, TX
08.2022 - 02.2023
- Licensed to sell and service insurance policies in the state of Texas.
- Processed changes in insurance policies and periodically reassessed client needs.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Precisely calculated refunds, premiums and adjustments.
- Assisted new policyholders with processing claims.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Followed up with customers to check on changing needs and propose new offerings.
- Wrote policies, finalized documents and filed paperwork.
- Offered information about policy and coverage details.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Answered insurer questions regarding policyholders.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
Treatment Coordinator
US Oral Surgery Management
Lakeway, TX
10.2021 - 08.2022
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Conducted financial consultations with patient and set up payment plans.
- Sent appointment summaries to referring dentists office for every given patient.
- Created detailed treatment plans for various procedures that include: extractions of all sort, dental implants, biopsies, all on 4 cases.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Assisted oral surgeon in helping patients determine optimal treatment options.
- Initiated monthly in-office and hospital general anesthesia treatment schedules, increasing access to care previously not available to practice.
- Completed insurance verifications and claim forms for patient intake and processing.
- Submitted detailed dental claims to various insurance companies that include a: narrative for procedure, x-ray and any clinical notes.
- Improved patient outcomes through value-added services.
Patient Care Coordinator
D4C Dental Brands
Austin, TX
02.2020 - 10.2021
- Responsible for managing all aspects of the given orthodontic schedule to meet and exceed hygiene productions and collection goals while promoting the highest standard of customer service and quality care to patient and parents.
- Developed skilled front office coordinator strategies to optimize a busy schedule.
- Effectively managed the front office and assisted patients/parents on the phone and present in office for scheduled appointments.
- Checked patients in and out of appointments while ensuring that necessary forms are filled out accordingly.
- Took payments, updated credit/debit card information, verified and collected all forms of insurance for patients.
- Called patients in advance to confirm upcoming appointments and review important details before scheduled appointments.
Cosmetic Beauty Advisor
HEB Grocery Store
Austin, TX
11.2017 - 09.2020
- Provided a significant increase in daily sales and hospitality scores with great work ethic, individualized beauty care plans and provided a positive attitude with all clients.
- Developed strong inventory management skills and effective stocking techniques.
- Record breaking Sales Award for 25% off entire Cosmetic Department Promotion. ($90,599.00 in a 1 week sale period)
- Partner of the month award: 2018
Food Service Representative
HEB Grocery Store
Alice, TX
11.2015 - 11.2017
- Greeted customers, took orders, prepared and served food and processed payment for the HEB Deli Department.
- Maintained thorough knowledge of health and sanitation standards and verified that food and service area fully complied.
- Learned valuable and professional customer service skills.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Attended food program workshops and participated in career development activities.
Youth Services Specialist
Good Samaritan Community Healthcare
Alice, TX
06.2015 - 07.2015
- Supervised an 8 week summer program for children ages 4-13.
- Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities.
- Educated students on various resources, services and programs to maximize care.
- Recommended improved life choices to enhance client outcomes.
- Evaluated student behavior and reported changes to clinical team.
Customer Service Representative
McDonald's
Alice, TX
11.2013 - 01.2014
- Assisted customers with completing transactions, provided relevant menu suggestions and served meals in a professional manner.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained order and cleanliness of work areas to conform with health codes.
Education
High School Diploma -
Alice High School
Alice, TX06.2014
Some College (No Degree) - Health and Wellness
Texas A&M University
College Station, TXSome College (No Degree) - Child Development
Coastal Bend College
Beeville, TXSkills
- HIPAA Compliance
- Bilingual
- Licensed in Property & Casualty
- Licensed in Life Insurance
- Insurance Verification
- Policy Changes
- Insurance Policy Sales
- Policy Renewals
- Articulate Communication
- Microsoft Office Skills
- Filing and Recordkeeping
- Patient Care Coordination
- Payment Collection
- Appointment Scheduling
- Office Administration
- Insurance Practices
- Decision Making
- Time Management
- Critical Thinking
- Financial Operations Oversight
- Financial Reporting Coordination
- Sense of Urgency
- Efficient Multi-Tasking
- Service Oriented
Certification
- CPR Certified January 2022
- Licensed Insurance Agent (Property and Casualty) 2022
Timeline
Dental Office Receptionist
Smiley Dental and Orthodontics
09.2023 - 01.2024
Account Representative
State Farm Insurance
02.2023 - 09.2023
Insurance Service Agent
Allstate Insurance - Laura Harris
08.2022 - 02.2023
Treatment Coordinator
US Oral Surgery Management
10.2021 - 08.2022
Patient Care Coordinator
D4C Dental Brands
02.2020 - 10.2021
Cosmetic Beauty Advisor
HEB Grocery Store
11.2017 - 09.2020
Food Service Representative
HEB Grocery Store
11.2015 - 11.2017
Youth Services Specialist
Good Samaritan Community Healthcare
06.2015 - 07.2015
Customer Service Representative
McDonald's
11.2013 - 01.2014
Insurance Verification Specialist
Humpal Physical Therapy & Sports Medicine Centers
01/03/24 - Current
High School Diploma -
Alice High School
Some College (No Degree) - Health and Wellness
Texas A&M University
Some College (No Degree) - Child Development
Coastal Bend College
- CPR Certified January 2022
- Licensed Insurance Agent (Property and Casualty) 2022
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