Summary
Overview
Work History
Education
Skills
Certification
Shadow Experience
Timeline
Generic

Abigail Koonankeil

Hamden,CT

Summary

Motivated healthcare studies student with over 5 years of experience in customer service roles, adept at multitasking and conflict resolution. Known for a compassionate approach and strong organizational skills, with CPR and First Aid certifications.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Physical Therapy Aide

Physical Therapy & Sports Medicine Centers
New Haven, CT
11.2024 - Current
  • Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
  • Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.
  • Assisted with front desk duties such as answering the phone, scheduling, taking payments, etc.

Restaurant Waiter

House of Naan Indian Kitchen and Bar
New Haven, CT
06.2023 - Current
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner.
  • Managed multiple tables simultaneously during peak hours, while maintaining attention to detail and providing personalized service.
  • Handled cash transactions accurately using point-of-sale systems, while adhering to company policies on cash handling procedures.
  • Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times.

Cashier

Thyme & Season
Hamden, CT
02.2019 - 10.2023
  • Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues.
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.

Education

Bachelor of Science - Healthcare Studies

Southern Connecticut State University
New Haven, CT
05-2025

High School Diploma -

Hamden High School
Hamden, CT
06-2020

Skills

  • Customer Service
  • Multitasking
  • Conflict Management
  • Medical Terminology
  • Conversational Spanish
  • Adult and Pediatric First Aid, AED, and CPR Certified
  • Phone Etiquette
  • Computer Literacy

Certification

  • Adult and Pediatric First Aid/AED/CPR, American Red Cross, (Issued: September, 2024 | Expires: September 2026)
  • Mental Health First Aider (MHFA), Southern Connecticut State University, (Issued: November, 2024 | Expires: November 2027)

Shadow Experience

Hartford Healthcare of North Haven
North Haven, CT
June 11 – September 25, 2024

  • Completed 18 hours of observational shadowing of therapeutic interventions for adult patients.
  • Observed the administration of various assessments, including pain scales and functional mobility evaluations, to inform individualized therapy plans.
  • Witnessed the application of therapeutic techniques such as therapeutic ultrasound, desensitization strategies using diverse stimuli, assisted stretching, and exercise modalities.


Woodbury Middle School
Woodbury, CT
July 5 – July 26, 2023

  • Completed 15 hours assisting in a pediatric summer school program, focusing on children with fine motor skill challenges, including those with intellectual disabilities on the autism spectrum.
  • Observed the implementation of OT assessments, such as sensory profiles and motor skill evaluations, to effectively address individual needs.
  • Provided support in fine motor skill activities while observing the use of adaptive keyboards to enhance engagement and learning for students with varying abilities.

Timeline

Physical Therapy Aide

Physical Therapy & Sports Medicine Centers
11.2024 - Current

Restaurant Waiter

House of Naan Indian Kitchen and Bar
06.2023 - Current

Cashier

Thyme & Season
02.2019 - 10.2023
  • Adult and Pediatric First Aid/AED/CPR, American Red Cross, (Issued: September, 2024 | Expires: September 2026)
  • Mental Health First Aider (MHFA), Southern Connecticut State University, (Issued: November, 2024 | Expires: November 2027)

Bachelor of Science - Healthcare Studies

Southern Connecticut State University

High School Diploma -

Hamden High School
Abigail Koonankeil