Nicole Fifer
Hebron,KY
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems.
Previous Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient needs. Experience with electronic recordkeeping and insurance documentation.
Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. A well-trained Insurance Verification Specialist offering a background in contacting insurance companies for critical information and crafting patient documents for billing purposes. Demonstrated knowledge of admissions, insurance verification and authorization processes in hospital and medical office settings.
Experienced Optometric Technician with excellent attention to detail and communication skills. Committed to helping licensed practitioners deliver top-quality care to patients. Highly competent in using industry standard equipment and instruments to conduct testing under direction of licensed optometrist.
Skilled Insurance Verification Specialist with experience in verifying insurance coverage, understanding policies, and processing claims. Strengths include strong analytical skills, attention to detail, and ability to work under pressure. Proven record of improving efficiency in handling claims and enhancing customer satisfaction through timely resolution of disputes and issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Elite Physical Therapy And Rehabilitation
Lawrenceburg, Indiana
08.2024 - Current
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Optometric Technician
Pearle Vision Center
Florence, KY
05.2023 - 08.2024
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Ophthalmic Technician
Cincinnati Eye Institute
Erlanger, KY
07.2022 - 05.2023
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Advised patients on ocular medications, dressings and contact lenses.
- Motivated and supported patients in navigating treatment for chronic eye conditions.
- Prepared patients and administered basic eye exam tests.
- Wrote, edited and filed patient medical records, maintaining confidentiality.
- Educated patients on conditions, explaining treatment options and possible medication side effects.
Medical Assistant/Surgery Scheduler
Progressive Podiatry
Fort Mitchell, KY
09.2021 - 07.2022
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Verified accuracy of billing information prior to submitting claims.
- Adhered to HIPAA guidelines when handling confidential information.
Assistant Store Manager
Family Dollar
Bellevue, KY
07.2019 - 12.2021
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Front Desk Receptionist
Progressive Podiatry
Fort Mitchell, KY
07.2021 - 09.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled and confirmed appointments.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Enrollment Assistant
Indiana Tech
Fort Wright , Kentucky
12.2020 - 06.2021
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Managed and updated student records.
- Developed and implemented successful scripts and call flows for consistent approach.
- Used variety of communication methods to contact applicants, including social media, text and telephone calls.
- Completed and processed applications for enrollment.
- Provided information about class options, educational materials and available services.
- Assisted students with filling out and submitting applications for admission.
Assistant Store Manager
Taco Bell Restaurant
Cold Springs , KY
03.2016 - 06.2019
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Optimized profits by controlling food, beverage and labor costs daily.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
- Updated computer systems with new pricing and daily food specials.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Education
High School Diploma -
Lloyd Memorial High School
Erlanger, KYSkills
- Shift Management
- Employee Scheduling
- Recruitment and Hiring
- Point of Sale Systems
- Customer Engagement
- Problem-Solving
- Documentation and Recordkeeping
- Computer Skills
- Questionnaire Assistance
- Patient Assistance
- Appointment Confirmation
- Guest Relations
- Telephone Etiquette
- Mail Handling
- Office Supplies Ordering
- Customer Assistance and Interaction
- Medical Terminology
- Medical Billing
- Patient Scheduling
- HIPAA Compliance
- Appointment Setting
- Equipment Sterilization
- Insurance Claims
- Glasses Repair
- Payment Collection
- Medical Terminology Proficiency
- Patient Testing
- Diagnostic Imaging
- Insurance Processing
- Insurance Billing
- Customer Service Abilities
- Multitasking
Certification
- Association for Project Management (APM)
- Certified Optometrist Technician, Pearle Vision - [2023]
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Consistently received 100% rate of patient satisfaction.
- Promoted from Front Desk to Medical Assistant, in less than 12-months.
Timeline
Insurance Verification Specialist
Elite Physical Therapy And Rehabilitation
08.2024 - Current
Optometric Technician
Pearle Vision Center
05.2023 - 08.2024
Ophthalmic Technician
Cincinnati Eye Institute
07.2022 - 05.2023
Medical Assistant/Surgery Scheduler
Progressive Podiatry
09.2021 - 07.2022
Front Desk Receptionist
Progressive Podiatry
07.2021 - 09.2021
Enrollment Assistant
Indiana Tech
12.2020 - 06.2021
Assistant Store Manager
Family Dollar
07.2019 - 12.2021
Assistant Store Manager
Taco Bell Restaurant
03.2016 - 06.2019
High School Diploma -
Lloyd Memorial High School