Maida Garcia
Chula Vista,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Insurance Verification Specialist
San Diego Heart and Vascular Associates
08.2018 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Processed payments and applied to customer balances.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Medical Assistant Certificate -
Grossmont Health Occupation Center
Santee, CA02-2014
High School Diploma -
Sweetwater High School
National City, CA06-2007
Skills
- Attention to Detail
- Patient confidentiality
- HIPAA Compliance
- Insurance Coverage Verification
- Telephone Etiquette
- Patient Scheduling
- Insurance Verification
- Appointment management
- Payment Collection
- Epic
- Medical terminology knowledge
- Insurance understanding
Languages
English
Spanish
Timeline
Insurance Verification Specialist
San Diego Heart and Vascular Associates
08.2018 - Current
Medical Assistant Certificate -
Grossmont Health Occupation Center
High School Diploma -
Sweetwater High School
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