Erick Brager
Mapleton,ND
Summary
Results-driven professional with extensive experience in customer relations and operations management. Proven ability to enhance customer satisfaction and drive successful project completion in flooring sales and installation.
Overview
18
18
years of professional experience
Work History
Owner/Install Manager
Showcase Floors
Fargo
06.2014 - Current
- Managed daily operations and inventory for flooring sales and installation services.
- Developed strategic partnerships with suppliers to enhance product offerings and customer satisfaction.
- Oversaw project timelines, ensuring timely completion of flooring installations within budget constraints.
- Trained and mentored staff on best practices in customer service and flooring techniques.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Firefighter
City of Moorhead
Moorhead, MN
01.2008 - 06.2014
- Responded to emergency calls, providing rapid assessment and intervention during fire incidents.
- Operated firefighting equipment, ensuring readiness and functionality for effective response.
- Conducted fire prevention education programs, enhancing community awareness and safety practices.
- Collaborated with team members to execute strategic firefighting tactics in high-pressure situations.
Education
Associate of Applied Science - Firefighter
Lake Superior College
Duluth, MN05-2002
High School Diploma -
West Fargo High School
West Fargo, ND05-1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
Timeline
Owner/Install Manager
Showcase Floors
06.2014 - Current
Firefighter
City of Moorhead
01.2008 - 06.2014
Associate of Applied Science - Firefighter
Lake Superior College
High School Diploma -
West Fargo High School