Erick Caballero Díaz
Rockville,MD
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Automotive Sales Consultant
DARCARS Volvo Cars
Rockville, MD
03.2025 - Current
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Developed comprehensive product knowledge to effectively address customer inquiries and concerns.
- Leveraged CRM systems to track leads and manage follow-up communications efficiently.
- Collaborated with team members to create promotional campaigns that increased showroom traffic.
- Conducted vehicle presentations and demonstrations, highlighting key features and benefits for clients.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Personal Assistant
K & M General Services Inc
Rockville, MD
01.2024 - Current
- Learned work from ground up, shadowing construction personnel to gain experience and contribute to project success.
- Supported senior crew members by completing basic, semi-skilled and skilled work such.
- Completed tasks in fast-paced environments with multiple trades on site.
- Kept personal appearance and vehicles clean.
- Leveraged hand and power tools to install structures and fixtures.
- Described product to customers to accurately explain details and care of merchandise.
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.
- Implemented creative techniques for prospecting new business opportunities.
- Maintained strong relationships with existing customers to ensure repeat business.
Beth, Spencer
Potomac Grocer
Potomac, MD
09.2019 - 09.2024
- Assisted customers in locating items or answering questions about products in friendly manner whenever possible.
- Managed daily operations of grocery store, ensuring efficient workflow and customer satisfaction.
- Addressed customer complaints and concerns promptly, working toward satisfactory resolutions.
- Counted cash drawers before and after shifts and prepared cash bags.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Locked in reservations and service add-ons with excellent sales and communication skills.
- Took orders and resolved complaints using effective customer communication skills.
- Demonstrated excellent verbal communication skills to clearly relay and receive information.
Murray, Berman
Hunters Bar and Grill
Potomac, MD
08.2020 - 09.2022
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Delivered fast and friendly service to handle questions and service complaints.
- Entered orders into computer system to coordinate with kitchen staff.
- Processed credit card transactions, gift cards, and cash payments.
- Listened to guest needs and responded promptly for personalized service.
- Kept food service and preparation areas clean and neat.
- Assigned and arranged tables for large groups.
- Explained details for new menu items and daily specials.
- Communicated professionally with customers, colleagues, and supervisors.
- Delivered food orders promptly, ensuring correct presentation and temperature.
- Trained new server hires on proper protocols and procedures followed at establishment.
- Advised customers on proper wine and liquor pairings for different foods.
Education
High School Diploma - Basic Real Estate Principles And Practices For Salespersons
Montgomery College
Rockville, MD12.2024
High School - undefined
Rockville High School
Rockville, MD06.2022
Skills
- Meeting Coordination
- Transportation Management
- Property Management
- Multitasking
- Teamwork and Collaboration
- Active Listening
- Problem-Solving
- Analytical Skills
- Self Motivation
- Communication effectiveness
- Deal negotiation
- Negotiation
- Sales process
- Customer care
- Team member support
LANGUAGE
English - Advanced
Spanish - Native
Timeline
Automotive Sales Consultant
DARCARS Volvo Cars
03.2025 - Current
Personal Assistant
K & M General Services Inc
01.2024 - Current
Murray, Berman
Hunters Bar and Grill
08.2020 - 09.2022
Beth, Spencer
Potomac Grocer
09.2019 - 09.2024
High School - undefined
Rockville High School
High School Diploma - Basic Real Estate Principles And Practices For Salespersons
Montgomery College