Erick Carrera
Venice
Summary
I am a responsible, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. I possess excellent communication skills and I have the ability and experience to relate to a wide range of people around the world. I enjoy learning new things, I can work very well under pressure and I have a great knowledge about the Customer Service in different Industries.
Overview
31
31
years of professional experience
Work History
Programs Facilitator
JFCS
11.2023 - 11.2024
- Fatherhood Program
- Healthy Relationships Program
- Https://jfcs-cares.org
- Achievements: Successfully facilitated a series of 12-week workshops for diverse audiences, delivering content in both English and Spanish to ensure accessibility and engagement.
Administrator
Happy Bins
01.2022 - 02.2023
- Accounts update
- Customer Service
- Inventory
- Payroll
- Www.happybinsfl.com
- Achievements: Although I have only been in this position for a short time, I have been able to consolidate $1,500 in overdue bills. I have developed a better method of communication with our clients. I am working on a special project to attract new accounts
Admin
Sweetwater Oaks - Assisted Living Facility
05.2019 - 12.2019
- Admin duties as required
- Assisting residents as required
- Light cooking and light housekeeping
- Achievements: Total satisfaction from residents.
Administrator
MaryCleaner
11.2015 - 04.2018
- Company Overview: MaryCleaner is one of the most well-known, trusted name in home cleaning services in Concord area. Since 2000 has performed house cleaning services according to the wishes of our clients.
- Taking ownership of customer’s issues and follow problems through to resolution.
- Creating and implementing new administration systems.
- Set up schedules, organizing, arranging and coordinating meetings.
- Ensuring the office stationery supply is sufficient & creating the layout of the office
- Training staff.
- Achievements: Required production completed on time
- Customer satisfied to one hundred percent
Research & Development specialist
BCD Travel
11.2009 - 08.2015
- Company Overview: A Corporate Travel agency, BCD Travel combines service leadership with flexible technology, intelligent data analysis and strategic solutions to provide global business travel management.
- Perform research and root cause analysis on reported issues, maintain historical records and related problem documentation, Identify opportunities for improvement and Participate in Global Project initiatives.
- Www.bcdtravel.com
- Achievements: Created a new procedure to improve the performance of Central Ticketing agents.
- Made presentations and showed them globally about new projects and how they were a success
- Implemented new standard of requirements to enhance processes and procedures.
First Purser
Iberocruceros
03.2009 - 10.2009
- Company Overview: Ibero Cruises was a British-American and Spanish owned cruise line based in Madrid, Spain. The cruise line is aimed at the Spanish and Portuguese speaking market. In 2013 Iberocruceros appointed their first Uk agent Vamos Holidays to market their product to the UK and Irish markets. Iberocruceros operates voyages in Europe, the Mediterranean, and in South America.
- Working with immigration and customs, coordinate, organize and manage the embarkation, debarkation, boarding and de-boarding of the shipboard travelers and crew members.
- Www.costacruceros.es
- Achievements: I always managed a smooth embarkation and disembarkation process
Trainer – Project Management - Queue Manager
Hewlett-Packard
02.2006 - 03.2009
- Oversees the Training activities of the entire Global Account Administration for the Parts and accessories and Pfizer accounts; Responsible for the delivery of standards, efficiency, service, and quality within the Active Directory application, including dispatching of tickets from all Pfizer IT an HR Dept. from all over the world. Mentoring and Quality development for agents applied.
- Www.hp.com
- Achievements: Introduced an effective company training design.
- Increased Parts and accessories sales.
- Managing 50+ staff
- Awarded for high quality of service
Merchant Marine
Starboard Cruise Services
06.2002 - 08.2004
- Supervise the operation of the stores on board. Offer the best service possible for the guests. Establishing and maintaining a prominent level of visibility and involvement throughout the vessel, as well as conducting regular inspections of facilities.
- Www.starboardcruise.com
- Achievements: Cigar seminars.
- Earned the trust guests to satisfy their shopping needs
Merchant Marine
Royal Caribbean
04.1994 - 06.2002
- Handle all the financial matters on board as well as many administrative tasks. Complete payroll for all ship staff. Communicate with shore side office regarding all new issues, deck and engine, directly to the company. Hotel crew issues in the hotel department ashore to the company. Instruct and support new crew members on board
- Www.royalcaribbean.com
- Achievements: Facilitate and ensure training of all shipboard employees according to Head Office standards and requirements as well as maintenance of same.
- Support and overlook the coordination and running of all welfare activities.
- Manage and coordinate all personnel related activities which concern the entire crew on the vessels constantly looking for ways to improve the well being of the Crew and Guests
Education
Escuela Republica Argentina
01.1983
Maritime administration - undefined
International Maritime Institute
01.1997
Theology
SEAN Institute
01.1993
High School - undefined
Liceo de San José
01.1988
Skills
- Strong problem solving and process re-engineering skills
- Maintaining excellence in customer care
- Dealing with Conflict within an ever changing environment
- Demonstrated ability to work independently and with others
- Highly motivated, goal-oriented, skilled in implementing new ideas
- Communication Skills for Team Success
- Organize and manage multiple tasks and priorities
- Ability to learn effectively and retain information
- Facilitation techniques
LNGG
English and Spanish
Section name
- I am an experienced customer service professional with extensive international exposure, having worked with diverse teams and clients across the globe. Over the years, I have developed strong skills in customer service, decision-making, and team collaboration, always striving to align with the goals of the organization.
- My background includes deep knowledge of business processes (Six Sigma) in Training and quality control. I have successfully applied my bilingual abilities (English/Spanish) to enhance customer service delivery in various industries, including travel, hospitality, and tech.
- In addition, my experience with mergers, acquisitions, technology replacements, and call center process improvements has enabled me to manage large-scale training projects, delivering on time and within budget while aligning with strategic business goals.
- I have worked with prominent organizations like BCD Travel, Royal Caribbean, Carnival Cruises, HP, and Celebrity Cruises, contributing to their growth and success. I would welcome the opportunity to discuss how my skills and experience could benefit your organization.
- Thank you for considering my profile. I look forward to the possibility of connecting.
- Sincerely, Erick Carrera.
Training
- Six Sigma Train the Trainer
- Spanish Instructor
- Crowd Management Crisis Management and Human Behaviour
- Personal Development seminars - Safety and Security
- Personal Survival Techniques - Basic Fire Fighting
- Customer Service and Quality Control
- Personal Safety and Social Responsibilities
- Basic First Aid
- Safety Course for Personnel Nominated to assist passengers in emergency situations.
Hobbies and Interests
Fishing, reading and traveling.
Timeline
Programs Facilitator
JFCS
11.2023 - 11.2024
Administrator
Happy Bins
01.2022 - 02.2023
Admin
Sweetwater Oaks - Assisted Living Facility
05.2019 - 12.2019
Administrator
MaryCleaner
11.2015 - 04.2018
Research & Development specialist
BCD Travel
11.2009 - 08.2015
First Purser
Iberocruceros
03.2009 - 10.2009
Trainer – Project Management - Queue Manager
Hewlett-Packard
02.2006 - 03.2009
Merchant Marine
Starboard Cruise Services
06.2002 - 08.2004
Merchant Marine
Royal Caribbean
04.1994 - 06.2002
Maritime administration - undefined
International Maritime Institute
Theology
SEAN Institute
High School - undefined
Liceo de San José
Escuela Republica Argentina
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