Oksana Haller
Peoria,AZ
Summary
Dedicated and inspired by boundless enthusiasm for learning , service and investigation. Originally from Central Asia, country Kyrgyzstan, which is one of the republic of former Soviet Union. Overcome language and cultural barriers to become a proud American. Looking to gain more knowledge, skills and experience that will have direct relevance and application to the attainment of new personal and professional goals.
Overview
22
22
years of professional experience
Work History
QM Health Care Analyst
JFCS
Phoenix, AZ
10.2019 - Current
- Optimized department efficiency by coordinating medical records requests from health plans, clients and outside agencies.
- Performed ongoing quality management work of monthly and daily deliverable reports to health plan.
- Analyzed data validation assessments of new and established staff to verify data accuracy of documentation and billing.
- Quickly learned new skills and applied them to quarterly Mortality review presentations and developing new internal audit reports such as Missing PCP notifications for new medication and Missing Substance use diagnosis on psychiatric evaluations.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions in response to health plan Letter of Inquiries and Quality of Care concerns.
- Offered friendly and efficient service to callers, handled challenging situations with ease at time of complaint call.
- Conducted quality improvement and clients satisfaction surveys to evaluate patient care of Older Adults program.
Adult Day Treatment Coordinator
JFCS
Glendale, AZ
01.2014 - 10.2019
- Coordinated clients need for mental health services, scheduled appointments and followed up on missed appointments.
- Performed annual clinical and Treatment Plan updates.
- Educated clients on available Integrated Health services at same location such as PCP and including pharmacy.
- Explained treatment choices to clients and helped determine best options.
- Conducted interviews with clients to discuss health history, objectives and concerns.
- Maintained confidentiality of clients data and condition to safeguard health information.
- Served as liaison and facilitate communication between JFCS clients, DCS and DDD coordinators.
Food and Beverage Server
Cartwright's Bar And Grill
Cave Creek, AZ
11.2012 - 05.2015
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Checked on guests throughout meal to attend to needs and provide great service.
- Increased sales significantly by upselling higher-end products to customers.
Server
Cheesecake Factory Restaurant
Peoria, AZ
06.2014 - 01.2015
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Answered questions about menu selections and made recommendations when requested.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and special requests.
- Managed guest checks, collected cash and processed credit card payments.
Assistant Manager of Operations
All American Equestrian Center
Cave Creek, AZ
02.2011 - 07.2012
- Accomplished multiple tasks within established daily timeframe.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Social Worker
Desert Life Rehabilitation, Kindred Healthcare
Tucson, AZ
12.2006 - 12.2007
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Collaborated with multidisciplinary teams of medical providers, insurance companies and administrators to create and implement Individualized Education Plans.
Behavioral Health Specialist
Arizona Children's Association
Tucson, AZ
01.2007 - 11.2007
- Created progress reports, assessments and charting within required timeframes.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Identified appropriate treatment resources and recommended patients for these services.
- Observed and monitored client behavior and responses to treatment.
- Completed one-on-one counseling with broad range of youth with behavioral and attitude issues.
Facilitator at Honors College
University Of Arizona
Tucson, AZ
08.2006 - 12.2006
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Research Assistant
University Of Arizona
Tucson, AZ
09.2004 - 12.2006
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Performed statistical, qualitative and quantitative analysis.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Planned, modified and executed research techniques, procedures and tests.
Russian Interpreter
Covenant House
Tucson, AZ
02.2002 - 09.2006
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Proofread, edited and improved documents of different sizes.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Education
Bachelor of Science - Medical Sciences
University of Sint Eustatius School of Medicine
Goldenrock, Sint Eustatia2011
Bachelor of Science - Human Development And Family Studies
University of Arizona
Tucson, AZ12.2006
Associate of Arts - Fine Arts
Pima Community College
Tucson, AZ05.2004
Skills
- Self-motivated
- Quick learner
- Database Analysis
- Reliable
- Multitasking
- Professional Relationships
- Crisis Intervention
Yoga, pilates, dance, hiking, scuba diving and snow skiing.
In a period of 12 years of snow skiing, I've progressed to Black Diamond slops. After been certified as Open Water scuba diver for ten years, I've got certified just three years ago and able to scuba dive with Nitrox in Deep and Advance waters. In my younger years, I've enjoyed professional ballet dancing and about 20 years ago discover a joy of Country music dancing. Early morning on the weekend, I am enjoying hiking Arizona mountains. Some evenings, I do yoga or pilates.
Languages
Russian
Native or Bilingual
Timeline
QM Health Care Analyst
JFCS
10.2019 - Current
Server
Cheesecake Factory Restaurant
06.2014 - 01.2015
Adult Day Treatment Coordinator
JFCS
01.2014 - 10.2019
Food and Beverage Server
Cartwright's Bar And Grill
11.2012 - 05.2015
Assistant Manager of Operations
All American Equestrian Center
02.2011 - 07.2012
Behavioral Health Specialist
Arizona Children's Association
01.2007 - 11.2007
Social Worker
Desert Life Rehabilitation, Kindred Healthcare
12.2006 - 12.2007
Facilitator at Honors College
University Of Arizona
08.2006 - 12.2006
Research Assistant
University Of Arizona
09.2004 - 12.2006
Russian Interpreter
Covenant House
02.2002 - 09.2006
Bachelor of Science - Medical Sciences
University of Sint Eustatius School of Medicine
Bachelor of Science - Human Development And Family Studies
University of Arizona
Associate of Arts - Fine Arts
Pima Community College
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