Erick Castelan
Denver,CO
Summary
Detail-oriented student skilled in technical applications and software, adept at managing challenging projects. Exceptional customer service abilities ensure consistent prioritization of client needs, enhancing overall satisfaction. Known for effective time management and strong interpersonal communication, fostering positive team dynamics and successful outcomes. Aiming to apply academic expertise in a dynamic environment to drive impactful results.
Seasoned General Services Manager with background in overseeing complex facilities operations, maintenance, and procurement processes. Skills include management of cross-functional teams, vendor negotiations, and implementation of cost-saving initiatives. In previous roles, streamlined operations resulted in increased efficiency and productivity. Familiarity with health and safety regulations ensures compliance while maintaining high service standards.
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
Work History
General Services Manager
Monarch Casino & Resort Spa
Black Hawk, Colorado
01.2025 - Current
- Managed daily operations and ensured excellent guest service.
- Supervised and trained staff across multiple departments.
- Resolved guest concerns quickly and professionally.
- Maintained high service standards and team performance.
- Assisted with scheduling, staffing, and operational efficiency.
Patient Access Coordinator
Denver Health Medical Center
Denver, CO
12.2023 - 01.2025
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Universal Banker
ANB Bank
Denver, CO
12.2022 - 09.2023
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Met with new clients and completed pre-qualification procedures.
- Identified transaction errors when debits and credits did not balance.
- Advised customers on bank products, services and financial planning options.
- Verified customer identity using government-issued identification documents.
Education
Marketing - Digital Marketing
Colorado State University
Fort Collins, COSkills
- Customer service
- Sales presentations
- Follow-up communications
- Active listening
- Decision-making
- Multitasking and organization
- Job scheduling
- Sales management
- Negotiation
- Data management
- Client relationship management
- Reservations management
- Employee scheduling
- Staff training and development
- Guest services management
Languages
- English
- Spanish
Timeline
General Services Manager
Monarch Casino & Resort Spa
01.2025 - Current
Patient Access Coordinator
Denver Health Medical Center
12.2023 - 01.2025
Universal Banker
ANB Bank
12.2022 - 09.2023
Marketing - Digital Marketing
Colorado State University