Erick Castillo

Team Member

Jersey Mike's

Pearland, Texas

02.2024 - 08.2024

Developed a wide range of skills while providing exceptional customer service by greeting guests warmly, taking orders accurately, and addressing any inquiries or concerns, ensuring customers felt valued.
Recognized the importance of fostering a positive work environment; by maintaining a cheerful attitude and encouraging my teammates, I contributed to a culture of support and motivation that helped boost morale among staff
My role required me to work closely with a dedicated team, collaborating effectively to ensure smooth operations during peak hours
I became adept at multitasking, seamlessly transitioning between preparing food, taking customer orders, and maintaining a clean and organized workspace, which was essential in a fast-paced environment where efficiency was crucial
I was responsible for handling cash and processing transactions using a point-of-sale (POS) system, which involved ensuring accuracy in financial records and balancing the register at the end of each shift
Additionally, I adhered to strict food safety and hygiene protocols, understanding the importance of maintaining a safe environment for both customers and staff
I followed proper procedures for food preparation and storage, ensuring compliance with health regulations
When faced with customer concerns or complaints, I approached each situation with professionalism and empathy, promptly resolving issues to ensure customer satisfaction and retention
In my role, I also took on the responsibility of training new team members, sharing my knowledge of company procedures and best practices in food preparation and customer service standards
Helped new employees transition smoothly into their roles, but also fostered a sense of teamwork and collaboration within the staff.
The ability to work efficiently in a high-pressure setting allowed me to consistently meet and exceed customer expectations without sacrificing quality or meticulousness.
Strengthened my communication skills, teamwork, and ability to thrive in a dynamic environment while promoting a positive atmosphere that encouraged both employee and customer satisfaction