Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

ERICK CHOW

Round Rock,Texas

Summary

Self-driven, energetic Process Specialist presenting extensive leadership in providing clients with a strategic financial/compensation solution, building robust process flows, and facilitating client operations. A creative long-term planner who expertly analyzes complex data from a multi-pronged approach to evaluate overall customer needs before making key decisions. Actively seeking Financial Analyst or Program Management Analyst role to strengthen internal operations with a progressive organization where budget/finance, customer relationships, team empowerment, and continuous improvement expertise will be highly valued. Currently working on the Chartered Financial Analyst (CFA) certification program.

Overview

5
5
years of professional experience

Work History

Senior Process Executive

Cognizant
Austin, TX
05.2019 - Current
  • Streamlined financial and technical support to mitigate client’s business operational risk by creating a prioritized list for software errors and process client requirements into engineering tasks that reduced operation downtime by 10%
  • Collaborated with nonprofit organizations to assist them track their earnings, give payout status updates, as well as provide monthly remittance and invoices
  • Recommended internal tool system improvements as well as documented changes in the process which resulted in further policy development
  • Triaged and delegated multiple assignments as well as distribute them among team members
  • Revised and reported other team-members assignment work while assisting them to move their tasks forward during their absences
  • Increased the team's customer experience and compliance quality by 10% as well as productivity by 15% by maintaining business controls and providing client satisfaction
  • Served as a primary point-of-contact for onboarded new team members

Instructional Assistant

Kumon
Richmond, TX
02.2019 - 04.2019
  • Assessed over 50 student assignments per day to check quality and completeness before submission for grading
  • Kept track of students learning level and how they progressed academically
  • Collated classroom materials to help teachers prepare for daily instruction and activities

Content Moderation Associate

Accenture
Austin, TX
07.2018 - 10.2018
  • Analyzed and reviewed over 100 daily user profiles, videos, and text based-content to ensure compliance with policies and guidelines, addressing and resolving real and potential violations
  • Responded and filtered user-generated content submitted to the online platform
  • Investigated and resolved issues regarding viral and website content

Advertiser, Surveyor, Budget Analyst

4.0 And Go
College Station, TX
09.2015 - 02.2017
  • Worked to advertise the business through online promotion and hands-on distribution of flyers in collaboration with the marketing team
  • Distributed over 50 flyers during an average marketing day
  • Collected and analyzed qualitative data on tutoring habits by communicating with students
  • Communicated with over 10 students a day for their feedback on different tutoring programs
  • Assisted with preparation of the organization’s financial budget plan, proposing several options to reduce operating expenses and improve profit margins
  • Produced management reports for the company which includes variance reporting

Education

Bachelor of Science - Economics

Texas A&M University
College Station, TX
05.2017

Skills

  • Adaptive Insights
  • ADP
  • BI Tools/Tableau
  • Cross-functional dialogue and strategy
  • Data/Variance Analysis
  • ERP Systems
  • Hyperion
  • NetSuite Experience
  • Microsoft Access / Project / Suite / Visio
  • Microsoft Office Proficiency (Including Excel, PowerPoint and Suite)
  • Project Management
  • Salesforce Experience
  • SAP Experience
  • Statistical Analysis System Proficiency

Volunteer Experience

  • Grace Baptist Hutto Treasurer/Bookkeeper - Calculate the church service's tithes and offerings. Process, document, and record funds prior to church bank account deposit.
  • Texas A&M Economics Society Member - Networked with other Economics majors as well as industry professionals. Several Social events were held such as charitable fundraisers, community service for the citizens of College Station, and various other volunteer work
  • Head Start/Thumbs Up Program - Mentored and tutored elementary students from low-income families by assisting them with behavioral, social, and cognitive exercises
  • Technology Student Association - Lead and coordinated science and engineering related events at regional and state level competitions
  • Kid Camp Ministries - Worked as an aide to the head of the organization and assisted to help tutor inner-city children for their education

Languages

  • Fluent in English and Spanish
  • Conversational in Mandarin Chinese

Timeline

Senior Process Executive

Cognizant
05.2019 - Current

Instructional Assistant

Kumon
02.2019 - 04.2019

Content Moderation Associate

Accenture
07.2018 - 10.2018

Advertiser, Surveyor, Budget Analyst

4.0 And Go
09.2015 - 02.2017

Bachelor of Science - Economics

Texas A&M University

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