Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erick De La Pena

Fort Smith,AR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Housing Coordinator

Allegiant Staffing
Fort Smith, AR
09.2023 - 05.2024
  • Maintained database of housing resources, landlords and management companies.
  • Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
  • Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.

Account Development Coordinator

ArcBest
10.2021 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Scheduling Specialist

Shared Services Center
01.2018 - 10.2021
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Cashier

Shoppers Value
06.2016 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Arts - Architecture

University of Arkansas
Fort Smith, AR
12.2017

Skills

  • Bilingual
  • Microsoft Office
  • Freight Operations
  • Active Listening
  • Training Development Aptitude
  • Problem-Solving Ability
  • Multi-Line Telephone Operation
  • Typing Proficiency
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Housing Coordinator

Allegiant Staffing
09.2023 - 05.2024

Account Development Coordinator

ArcBest
10.2021 - 08.2023

Scheduling Specialist

Shared Services Center
01.2018 - 10.2021

Cashier

Shoppers Value
06.2016 - 06.2017

Associate of Arts - Architecture

University of Arkansas

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Erick De La Pena