Kayla Miller
Castalia
Summary
Experienced with managing tenant relations and housing program administration. Utilizes strong organizational skills to streamline processes and improve service delivery. Track record of fostering positive relationships and ensuring compliance with housing regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housing Coordinator
Upper Explorerland Regional Planning Commission
03.2019 - Current
- Coordinated housing assistance programs to improve community access to affordable housing options.
- Developed partnerships with local organizations to enhance resource availability for residents in need.
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
Paraprofessional
Postville Community Schools
08.2018 - 02.2019
- Supported individualized education plans (IEPs) for diverse student needs.
- Collaborated with teachers to enhance classroom learning environments.
- Assisted in implementing behavioral management strategies effectively.
- Fostered positive relationships with students to promote engagement.
- Monitored student progress and provided feedback to educators regularly.
Paraprofessional
Crossroads Academy
08.2015 - 06.2018
- Led small group instruction to reinforce key concepts and skills.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Developed and maintained educational materials to support curriculum objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
Associate of Science - Cosmetology
Northeast Iowa College
Calmar, IA05-2004
Skills
- Affordable Housing Knowledge
- Fair housing regulations
- Property management
- Property inspections
- Organizational skills
- Reliability
- Time management
Certification
- Certified Lead Sampling Technician, April 2019
- HCV & Public Housing Rent Calculation, 2019
- Cyber Awareness Challenge, 2019
- Voucher Management System, 2020
- HCV Housing Quality Standards Inspector, 2020
- NSPIRE Fundamentals Training, 2023
- Notary Commission Certificate
- HOTMA Trainings
Timeline
Housing Coordinator
Upper Explorerland Regional Planning Commission
03.2019 - Current
Paraprofessional
Postville Community Schools
08.2018 - 02.2019
Paraprofessional
Crossroads Academy
08.2015 - 06.2018
Associate of Science - Cosmetology
Northeast Iowa College