Erick Delgado
Ontario,CA
Summary
Experienced sales representative with strong account management, contract negotiation, and relationship-building skills. Proven ability to grow accounts, close sales, and support customer needs through clear communication and responsive service.
Overview
9
9
years of professional experience
Work History
Sales Representative
Dawson Company
Pomona, New Jersey
03.2018 - 09.2026
- Supported Dawson Company customer account records and prospect lists.
- Presented Dawson Company product lines to new and existing clients.
- Built customer relationships through phone and email outreach.
- Prepared sales quotes, proposals, and order paperwork.
- Followed up with leads and resolved customer questions.
- Coordinated with Dawson Company teams to confirm product availability.
- Recorded sales activity in customer records and tracking systems.
- Supported account growth through regular client contact and service.
- Developed key customer relationships to increase sales.
- Managed Dawson Company customer accounts and prospect lists.
- Presented Dawson Company products to new and existing clients.
- Built relationships with customers through phone and email outreach.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Reviewed monthly performance against targets set by management team.
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Managed inventory levels by assessing stock needs and placing orders accordingly. by ordering sufficient stock for each account.
- Coordinated with other departments to ensure timely delivery of orders.
- Collaborated with marketing team to create promotional materials for products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers by providing product information and recommendations. to foster positive experiences.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education
HVAC Program Completion - HVAC
Mount San Antonio HVAC Program
Walnut, CA05-1997
GED -
Mountain View High School
El Monte, CA05-1993
Many Manufacturer's Product Training
Factory Training
Skills
- CRM software
- Quote preparation
- Account management
- Customer relationship management
- Contract negotiation
- Effective communication
- Relationship building
- Problem solving
- Attention to detail
- Client engagement
- Closing sales
- Inside and outside sales
- Product and service knowledge
- Cold calling
Timeline
Sales Representative
Dawson Company
03.2018 - 09.2026
HVAC Program Completion - HVAC
Mount San Antonio HVAC Program
GED -
Mountain View High School
Many Manufacturer's Product Training
Factory Training