Erick Flores
Port Charlotte,FL
Summary
Detail-oriented banking professional skilled in accurate cash handling, complaint resolution, and customer relationship management. Proven track record in enhancing customer satisfaction and ensuring financial accuracy.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Universal Banker
TRUIST
Port Charlotte, Florida
06.2025 - 04.2026
- Opened new checking, savings accounts, and CDs for prospective customers.
- Explained various banking products like loans, checking, and savings accounts to potential customers.
- Processed deposits, withdrawals, loan payments, and other financial transactions accurately.
- Maintained accurate transaction processing at teller line with exceptional attention to detail.
- Utilized banking software to manage customer accounts and transactions efficiently.
- Responded to customer inquiries about account balances and fees in a timely manner.
- Balanced currency, coins, and checks in cash drawers at the end of shifts.
- Implemented initiatives to enhance customer engagement and loyalty.
Teller
Wells Fargo
Sarasota, Florida
02.2019 - 11.2023
- Processed customer transactions efficiently, ensuring timely deposits and withdrawals.
- Ensured cash drawer accuracy through consistent audits and reconciliations.
- Daily balancing of cash drawers maintained financial accuracy.
- Resolved customer inquiries and service requests professionally, contributing to positive customer experiences.
- Addressed complaints effectively, resolving issues with empathy and enhancing customer satisfaction.
- Collaborated with team members to enhance overall customer service experience.
- Leveraged banking software for secure management of transactions and data.
Bartender
Outback Steakhouse
Sarasota, Florida
01.2018 - 02.2019
- Prepared mixed beverages according to standard recipes while ensuring quality control.
- Engaged customers with drink suggestions, enhancing overall service experience.
- Ensured organized and sanitary bar area to enhance customer experience and organized throughout service shifts.
- Resolved customer complaints effectively, promoting a positive atmosphere.
- Monitored inventory levels to ensure timely supply orders.
- Instructed new bartenders on equipment handling and company policies.
- Followed safety procedures for ingredient handling and equipment use.
- Managed cash drawer accuracy at the end of each shift, ensuring correct funds.
Bartender
Iguana Mia
Cape Coral, Florida
11.2012 - 01.2018
- Delivered exceptional service by engaging customers and providing tailored drink recommendations.
- Mixed beverages according to standardized recipes, maintaining high quality and customer satisfaction.
- Organized bar area meticulously during service shifts to enhance operational flow.
- Accurately processed transactions using POS system, managing cash drawer effectively.
- Managed inventory by tracking stock levels and coordinating timely reordering of supplies to minimize shortages.
- Conducted training sessions for new bartenders on best practices and procedures, improving team readiness and service quality.
- Adhered to safety protocols when handling ingredients and bar equipment usage.
- Performed opening and closing duties, ensuring all equipment was sanitized and ready for service., maintaining proper sanitation of all equipment.
Education
High School Diploma -
Mariner High School
Cape Coral, FL08-2011
Skills
- Banking software proficiency
- Processing transactions efficiently
- Processing deposits accurately
- Processing loans effectively
- Management of customer accounts
- Operations within bank branches
- Digital banking solutions
- Knowledge of financial products
- Skills in payment processing techniques
- Customer needs assessment
- Preparation of documents for transactions
- Closing accounts with accuracy
- Balancing ATMs effectively
- Accuracy in cash handling procedures
- Excellence in customer service interactions
- Complaint resolution
- Detail-oriented
- Problem-solving capabilities
- Collaboration within teams
- Communication skills, both verbal and written
- Facilitating telephone transfers
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Universal Banker
TRUIST
06.2025 - 04.2026
Teller
Wells Fargo
02.2019 - 11.2023
Bartender
Outback Steakhouse
01.2018 - 02.2019
Bartender
Iguana Mia
11.2012 - 01.2018
High School Diploma -
Mariner High School