Erick Funes
Houston,TX
Summary
Adaptable and resourceful individual with knack for quickly mastering new processes and procedures. Possesses foundational knowledge of safety protocols and operational efficiency, coupled with technical skills in machinery operation and maintenance. Committed to driving operational excellence and contributing to seamless production environment.
Overview
8
8
years of professional experience
Work History
Automotive Technician
Sterling McCall Lexus
10.2018 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Maintained accurate records of time and materials required to perform repairs and service.
Customer Service Representative
Home Depot
01.2018 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Supervisor
Chick-fil-A
12.2016 - 12.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
No Degree - Process Technology
Houston Community College
Houston, TX12-2025
Skills
- Strong work ethic
- Attention to detail
- Troubleshooting skills
- Time management
- Active listening
- Relationship building
Timeline
Automotive Technician
Sterling McCall Lexus
10.2018 - Current
Customer Service Representative
Home Depot
01.2018 - 10.2018
Supervisor
Chick-fil-A
12.2016 - 12.2017
No Degree - Process Technology
Houston Community College
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