Erick Garcia
El Paso
Summary
Proven Call Center Representative with a track record of enhancing customer satisfaction and streamlining call processes at Alorica. Skilled in problem-solving and data entry, effectively managing high call volumes and resolving complex issues. Demonstrated ability to improve efficiency and maintain professionalism, achieving a significant reduction in customer hold times.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Alorica
08.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Streamlined call flow processes for more efficient response times and increased productivity.
Cashier
Saneli Super Market
06.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Call Center Representative
GC Services
08.2022 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Socorro High School
El Paso, TX06-2022
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Languages
Spanish
Full Professional
Timeline
Call Center Representative
Alorica
08.2024 - Current
Call Center Representative
GC Services
08.2022 - 12.2022
Cashier
Saneli Super Market
06.2021 - 07.2023
High School Diploma -
Socorro High School
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