Erick G Fuenmayor
Miami,Fl
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success.
Overview
13
13
years of professional experience
Work History
Meal Plan Manager
FIU Panther Dining
06.2023 - Current
- Manage all faculty staff and student Meal Plans for the University. (Approx 6,000 accounts)
- Conduct daily, weekly, and monthly reports. (Transact Detail Reports, Forecasting, Historical Analysis)
- Communicate with several departments and programs within FIU to coordinate meal plan enrollment and adjustments on financial accounts. (Financial Aid, Student Financials, Athletics, Housing)
- Assists in maintaining Grubhub and CBORD data accurate. Coordinate with FIU OBS to ensure proper vetting of information.
- Update all panther dining meal plan platforms, conduct campaigns, promotions, loyalty programs, raffles and track numbers.
- Annual Revenue: $20M (Reports Available)
- Campus Solutions, Database Management (Master Excel Database available)
- Incentivizing Payments (Placing Holds, Late Payment Fee’s, Conducted Campaigns for Meal Plan Awareness, Handled Company debt with collection efforts)
- Assist with CBORD and Grubhub ticket management
- Directed daily operations to optimize efficiency and enhance service quality in dining facilities.
- Managed staff scheduling, ensuring adequate coverage during peak periods to maintain service standards.
- Troubleshoot office Devices, ensure all software’s are up to and secure
Store Manager
Lets Go Wireless AT&T
10.2020 - 04.2023
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
- Evaluated store associates regularly to spot and develop new leadership talent.
- Taught employees how to connect with customers, build trust, and independently handle routine concerns.
- Held Staff accountable to policies and procedures.
- Achievement: National Corporate Recognition for sales
Sales Associate
Lets Go Wireless
02.2020 - 08.2020
- Monitored customers for signs of fraud and theft to prevent store losses.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Supported company mission and positive store culture through honesty integrity, and high-quality customer experiences.
- Exceeded Sales Quota every month.
Security Forces Member
United States Airforce
04.2016 - 02.2020
- Apprehended and detained suspects, searched persons and property accordingly and conducted interviews to gather evidence.
- Maintained security of local areas and performed route clearance for visiting high ranking officials.
- Led, managed and performed force protection duties to protect personnel, equipment and resources.
- Weapon Specialist, Internal and External Security , Asset Protection
Retail Sales Associate
Forever 21
01.2015 - 03.2016
- Interacted with customers, providing information and top notch customer service.
- Maintained knowledge of current promotions and offers.
- Resolved customer issues effectively.
- Handled cash and credit transactions expertly, giving correct change and processing orders.
Private Tutor
Ericks Tutoring Services
01.2013 - 03.2016
- Collaborated with students, teachers, and parents to determine student needs and develop tutoring plans.
- Built and maintained rapport with students through active listening and clear communication.
- Helped students to define and plan academic goals and milestones to support progress.
Education
Bachelor of Arts - Political Science
Florida International University
01.2022
Masters of Science - Cybersecurity and Information Assurance
GCU
01.2024
University of Miami Professional Cyber Bootcamp - Cybersecurity
University of Miami
02-2026
Skills
- Customer service
- Time management
- Decision-making
- Ability to think critically and work independently
- Printer/Device Set Up
Websites
Timeline
Meal Plan Manager
FIU Panther Dining
06.2023 - Current
Store Manager
Lets Go Wireless AT&T
10.2020 - 04.2023
Sales Associate
Lets Go Wireless
02.2020 - 08.2020
Security Forces Member
United States Airforce
04.2016 - 02.2020
Retail Sales Associate
Forever 21
01.2015 - 03.2016
Private Tutor
Ericks Tutoring Services
01.2013 - 03.2016
Masters of Science - Cybersecurity and Information Assurance
GCU
Bachelor of Arts - Political Science
Florida International University
University of Miami Professional Cyber Bootcamp - Cybersecurity
University of Miami