Jorge l Lomeli-santoyo
Manteca
Summary
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Plan operation manager
Carlton Senior Living
Concord, CA
07.2019 - Current
- Led operational initiatives to enhance resident care and satisfaction at Carlton Senior Living.
- Developed and implemented training programs for staff to improve service delivery standards.
- Streamlined processes to optimize resource allocation and reduce operational costs effectively.
- Fostered collaborative relationships with healthcare providers to ensure comprehensive resident support.
- Analyzed feedback data to identify areas for improvement in resident services and amenities.
- Established quality assurance protocols to maintain compliance with health regulations and standards.
- Mentored management team members, promoting professional growth and leadership skills within the organization.
- Spearheaded community outreach initiatives, enhancing brand awareness and engagement among potential residents.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Maintenance Technician
Carlton Senior Living
Pleasant Hill, CA
01.2019 - 07.2019
- Evaluated maintenance procedures regularly, identifying opportunities for enhancements that improved overall facility performance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed and maintained plumbing and HVAC systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Conducted preventive maintenance on HVAC, plumbing, and electrical systems to ensure optimal functionality.
- Trained junior technicians on safety protocols and equipment handling, fostering a culture of safety and compliance.
- Diagnosed and repaired mechanical issues in resident facilities, enhancing operational efficiency and safety standards.
- Led emergency repairs during critical incidents, ensuring minimal disruption to resident services and operations.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
Office Manager
Alder pool lanscape
Walnut Creek, CA
09.2016 - 07.2018
- Streamlined office operations to enhance workflow efficiency and productivity.
- Managed scheduling and coordination of meetings, ensuring optimal use of resources.
- Implemented office policies and procedures to improve organizational effectiveness.
- Oversaw inventory management, ensuring availability of essential supplies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Interceded between employees during arguments and diffused tense situations.
Maintenance Technician
TBS Inc
Concord, CA
01.2009 - 01.2016
- Conducted preventive maintenance on HVAC, plumbing, and electrical systems to ensure optimal functionality.
- Diagnosed and repaired mechanical issues in resident facilities, enhancing operational efficiency and safety standards.
- Collaborated with vendors to procure parts and materials for maintenance projects, improving turnaround times.
- Trained junior technicians on safety protocols and equipment handling, fostering a culture of safety and compliance.
- Implemented improvements in maintenance processes that reduced response time for service requests by staff.
- Developed comprehensive maintenance schedules to streamline workflows and minimize downtime across facilities.
- Led emergency repairs during critical incidents, ensuring minimal disruption to resident services and operations.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Installed new locks, door handles, and door closers.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
- Boosted team morale and productivity with introduction of team-based project completion incentive program.
- Optimized production line performance, troubleshooting and fixing issues promptly.
- Enhanced building security by upgrading and maintaining security systems and hardware.
- Facilitated smoother operation of HVAC systems through regular maintenance and updates.
- Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines.
- Reduced downtime by implementing preventive maintenance schedule across all CNC machines.
- Improved reliability of electrical systems by conducting thorough inspections and updates.
- Enhanced safety standards by leading weekly safety training sessions for maintenance team.
- Enhanced team skills through development and delivery of comprehensive training program on new technologies.
- Streamlined inventory management for spare parts, ensuring critical components were always available.
- Streamlined communication with other departments, ensuring maintenance issues were addressed in timely manner.
- Fostered culture of continuous improvement, regularly suggesting and implementing process enhancements.
- Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
- Improved machine efficiency, conducting regular diagnostics and repairs.
- Improved compliance with health and safety regulations, conducting regular audits and making necessary adjustments.
- Revamped workshop organization, leading to more efficient workflow and easier access to tools.
- Implemented digital maintenance request system, improving response times and tracking of maintenance issues.
- Reduced environmental impact with introduction of recycling initiatives for used materials and parts.
- Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
- Replaced worn or broken parts on machines and equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Diagnosed and repaired complex mechanical and electrical systems.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Reported issues to property manager so effective resolutions could be put into place.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Executed tasks within time and budget constraints.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Landscape Foreman
Rafael Lanscaping
Concord, CA
12.2000 - 12.2009
- Supervised daily landscape operations, ensuring project completion within deadlines.
- Trained and mentored junior staff on best practices in landscape maintenance.
- Coordinated equipment usage and maintenance to optimize workflow efficiency.
- Implemented safety protocols to protect team members and clients during projects.
- Managed client communications, addressing concerns promptly to ensure satisfaction.
- Evaluated project progress, making adjustments to meet changing client needs.
- Collaborated with suppliers for timely delivery of materials required for landscaping projects.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Maintained grounds by trimming, weeding, and general clean-up.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Maximized staff productivity through expert scheduling of daily tasks based on priorities and crew capabilities.
- Assisted in recruitment efforts to attract skilled workers who aligned with the company''s values and goals for providing exceptional landscaping services.
- Maintained positive working relationships with local vendors to ensure timely delivery of quality products at competitive prices.
- Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
- Reduced costs with effective inventory management for supplies such as plants, mulch, tools, and equipment.
Education
Mecánica básica - Preparatoria
U de G
Mexico, MO01.1998
Skills
- Microsoft Word
- Office Management
- HVAC
- Personal Assistant Experience
- Maintenance
- Event Planning
- Microsoft Outlook
- Microsoft Excel
- Team management
- Supervising experience
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Performance management
- Staff development
- Customer relationship management (CRM)
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Workforce management
- Performance evaluations
- Product management
- Budget control
- Emergency response
- Expense tracking
- Contract management
- Lead generation
- Clear communication
- Employee onboarding
- Safety procedures
- Coaching and mentoring
- Work prioritization
- Inventory management
- Recruiting and interviewing
- Risk management
- Data analysis
- Partnership development
- Change management
- Vendor management
- Regulatory compliance
- Teamwork and collaboration
- Disciplinary techniques
- Computer skills
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Multitasking
- Attention to detail
- Problem-solving
- Excellent communication
- Organizational skills
- Team development
- Hiring and training
- Customer relationship management
- Training and development
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Problem-solving aptitude
- Schedule management
- Interpersonal relations
- Good judgment
Certification
Driver's License
Idiomas
Spanish - Expert
Inglés - Avanzado
Otros datos de interés
Autorizado a trabajar en EE. UU. para cualquier empresa
Timeline
Plan operation manager
Carlton Senior Living
07.2019 - Current
Maintenance Technician
Carlton Senior Living
01.2019 - 07.2019
Office Manager
Alder pool lanscape
09.2016 - 07.2018
Maintenance Technician
TBS Inc
01.2009 - 01.2016
Landscape Foreman
Rafael Lanscaping
12.2000 - 12.2009
Mecánica básica - Preparatoria
U de G