REALITY DEES
TEKsystems
St. Louis,Missouri
5
years of professional experience
Detail-oriented administrative professional with extensive experience supporting healthcare operations and coordinating administrative processes. Expertise in managing confidential information and delivering exceptional customer service, complemented by strong skills in data entry, scheduling, records management, and document processing. Proven ability to multitask effectively in fast-paced environments while maintaining accuracy, organization, and professionalism. Exceptional communication and interpersonal skills enhance operational efficiency and ensure consistently high levels of customer satisfaction.
Work History
Health Plan Specialist
1 Year 8 Months- Provided administrative support for health plan operations and member services activities.
- Processed enrollment applications, eligibility verifications, and member documentation with accuracy and attention to detail.
- Maintained confidential member records while ensuring compliance with federal regulations and company policies.
- Responded to member inquiries and coordinated communication between providers, insurance carriers, and internal departments.
- Updated and maintained electronic records and plan documentation.
- Assisted with data tracking, reporting, and administrative projects during open enrollment periods.
Patient Access Supervisor
2 Years 7 Months- Supervised daily administrative and patient access operations for multi-site clinical research programs.
- Coordinated scheduling, registration, and intake processes while ensuring accurate documentation.
- Trained team members on office procedures, compliance requirements, and electronic systems.
- Managed high volumes of confidential information and maintained accurate records.
- Resolved customer concerns and insurance verification issues through effective communication and problem-solving.
- Collaborated with management and cross-functional teams to improve workflow efficiency and service quality.
- Assisted with reporting, tracking, and administrative functions to support operational goals.
Education
Bachelor of Science - Business Administration
Small Business Management And Entrepreneurship
Skills
Office administration
Accurate data management
Client support
Front desk management
Time & Attendance Administration
Scheduling & Coordination
Document Preparation & Filing
Proficient in Microsoft Word
Telephone & Email Communication
Confidential Information Handling
Office Supply Management
Process Improvement
Problem Solving
Team Collaboration
Detail-oriented approach
Multi-Tasking in Fast-Paced Environments
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Electronic Records Management
Data Entry
Scheduling Systems
CRM software proficiency
Office Equipment Operation
Administrative support
Timeline
Health Plan Specialist
TEKsystems
07.2024 - 03.2026Read More
Patient Access Supervisor
Syneos Health
08.2021 - 03.2024Read More
University of Phoenix
Bachelor of Science from Business Administration
Read More
University of Phoenix
Small Business Management And Entrepreneurship
Read More