Erick Gomez
Los Angeles ,CA
Summary
Skilled Business Manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Overview
12
12
years of professional experience
Work History
Beauty Account Coordinator
Chanel, Macy's
01.2023 - Current
- Analyze business results (store, category, brand, product, etc.) in order to identify and surface sales-driving opportunities to achieve goals.
- Elevate the store experience though extensive product knowledge, training, customer service, and collaboration with store partners.
- Communicate clear, concise priorities, strategies, and direction to Division and store teams using written, in-person, and virtual communication.
- Lead the execution of Beauty events to drive sales and cultivate an environment of continuous learning for all Beauty Colleagues on the floor.
Makeup Specialiste
Chanel
11.2017 - Current
- Developed and implemented business-driving events and ensure proper execution to achieve counter productivity goals
- Encouraged teammates to use at counter resources to elevate their product knowledge and artistry skills
- Conducted mini "stay and play" or trainings to ensure teammates are fluent in the latest cosmetics trends and techniques
Property Manager
Empire West Group
08.2020 - Current
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Counter Manager
Chanel, Nordstrom
10.2021 - 02.2023
- Recruit, train, coach, motivate and develop new and incumbent associates on company policies and procedures, product knowledge, and personal/department productivity goals
- Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events
- Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
Beauty Advisor
Chanel, Nordstrom
10.2019 - 10.2021
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recorded notes for future reference about customer preferences and services delivered.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Counter Manager
Chanel, Macy's
05.2017 - 08.2019
- Recruit, train, coach, motivate and develop new and incumbent associates on company policies and procedures, product knowledge, and personal/department productivity goals
- Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events
- Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
Beauty Advisor
Chanel, Macy's
04.2016 - 05.2017
- Assisted customers with product selection throughout the cosmetic floor to ensure the customer's needs and concerns were met
- Utilized clientele tools in order to communicate upcoming events and promotions to drive business and create customer loyalty
- Maintained floor and visual areas consistent with both brand and store standards and hygiene requirements
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Star Selling Ambassador
Macy's
10.2014 - 01.2015
- Atended the daily turnover meetings to assess staffing, recovery and maintenance concerns in the store
- Prepared an action plan for the day to drive results
- Ensured proper staffing of departments using the area walk report
- Assisted associates in resolving customer service issues, system overrides
Beauty Advisor, Benefit Cosmetics/ Impulse Beauty
Macy's
08.2012 - 03.2016
- Initiated service consultations to determine the customer’s preferences and buying/service needs; explained and demonstrated use of cosmetics through actual application
- Leveraged product knowledge to increase sales by educating and assisting the customer in making the best choices
- Developed a repeat-business customer base in order to regularly communicate: upcoming events, new merchandise receipts and product replenishment to increase incremental sales
Education
Licensed Esthetician
Santiago Canyon College
Orange, California2016
High School Diploma -
Citrus High School
Fontana, California2010
Skills
- Excellent Customer Service
- Retail Industry Knowledge
- Exceptional Leader
- Bilingual
- Exceptional Multi-tasker
- Team-oriented
- Superior Organization
- Resolution-oriented
References
Timeline
Beauty Account Coordinator
Chanel, Macy's
01.2023 - Current
Counter Manager
Chanel, Nordstrom
10.2021 - 02.2023
Property Manager
Empire West Group
08.2020 - Current
Beauty Advisor
Chanel, Nordstrom
10.2019 - 10.2021
Makeup Specialiste
Chanel
11.2017 - Current
Counter Manager
Chanel, Macy's
05.2017 - 08.2019
Beauty Advisor
Chanel, Macy's
04.2016 - 05.2017
Star Selling Ambassador
Macy's
10.2014 - 01.2015
Beauty Advisor, Benefit Cosmetics/ Impulse Beauty
Macy's
08.2012 - 03.2016
Licensed Esthetician
Santiago Canyon College
High School Diploma -
Citrus High School
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