Deja Davis
Belleville,IL
Overview
10
10
years of professional experience
Work History
Client Account Coordinator
Enterprise Fleet Management
St Louis, MO
01.2022 - 03.2023
- Answer and return emails / phone calls in a timely fashion.
- Process payments daily and send credits to clients when needed.
- Schedule team meetings during company down time.
- Responsible for the accounting administrative functions within Fleet Management.
- Researching billing questions and contacting customers on accounts receivable balances.
- Being the main point of contact for accounts receivable and billing questions for the local sales teams, administrative offices and external customers.
- Detail-oriented, organized with the ability to develop relationships while displaying excellent customer service.
- Research and contact customers on accounts receivable balances on a daily basis via phone and email to obtain payment and negotiate a payment plan when necessary.
- Act as a subject matter expert for billing and AR by providing timely and accurate responses to escalated issues/questions from both the local office and customers.
- Identify customers that are in a risky position and provide problem resolution when needed.
- Pro-actively escalate problem accounts to AR Supervisor, AR Manager, and group Finance Managers based on risk / equity position, amount of past due and bad debt impact.
- Complete detailed account reconciliations and apply payments to ensure all rules of asset backed financing are followed.
- Perform account maintenance in PeopleSoft AR in compliance with accounting policies.
- Partner with other departments and local offices to research and process billing and accounting transactions.
- Review, research, and clear AR balance sheet accounts.
- Manage banking information of customers for automatic and manual electronic funds transfers.
Childcare Administrative Assistant
Kids World Daycare
Cahokia, IL
06.2014 - Current
- Answer phone calls and emails inquiring about childcare openings.
- Complete monthly trainings and workshops that are required by the state.
- Ensure all monthly memos, calendars, learning worksheets and activities are completed in a timely fashion.
Front End Supervisor
Party City Corporation
Fairview Heights, IL
04.2017 - 02.2018
- Ensure that all customer service standards are met.
- Maintain a positive and productive work environment.
- Train and instruct staff on customer service and store policies.
- Assign tasks to staff to ensure efficient operations.
- Monitor and evaluate staff performance.
- Respond and resolve customer issues and complaints.
- Ensure all areas are properly stocked and organized.
- Ensure all safety and security protocols are followed.
- Monitor cash handling and other financial activities.
Education
Skills
- Excellent customer service
- Microsoft and Excel experience
- Remote / Work from home background
- History in billing / AR billing for multiple clients
- Early Childhood
- Fast learner
- Great leader and team player
- Amazing organization skills
- Ability to multitask at a fast pace
- Great listener
Timeline
Client Account Coordinator
Enterprise Fleet Management
01.2022 - 03.2023
Front End Supervisor
Party City Corporation
04.2017 - 02.2018
Childcare Administrative Assistant
Kids World Daycare
06.2014 - Current