Briana Pommells
Bay Shore
Summary
Detail-oriented and results-driven administrative professional with a proven track record in front desk operations, client account coordination, and office management. Skilled in patient/client intake, appointment scheduling, records and documentation management, and multi-system software navigation. Dedicated and adaptable, with excellent communication skills and a proactive approach, prepared to support medical, dental, or clinical office teams while contributing to exceptional patient care.
Overview
7
7
years of professional experience
Work History
Client Account Coordinator
All American Facility Maintenance
Sunrise, FL
04.2024 - 06.2026
- Coordinated service operations for national retail clients including Gap, Walgreens, Total Wine, and PF Chang’s
- Managed high-volume work orders for HVAC, plumbing, electrical, and lighting repairs, ensuring timely service delivery and client satisfaction
- Served as primary liaison between clients, field technicians, and vendors to ensure timely service resolution
- Monitored technician on-site activity, tracking dispatch times, check-in/check-out times, and service documentation for accuracy and accountability
- Reviewed and processed vendor invoices, tracking submissions to maintain accuracy and ensure timely payments
- Supported vendor onboarding by preparing documentation and coordinating with compliance departments
- Maintained detailed digital records, service notes, and account updates across multiple systems
- Ensured adherence to client service-level agreements (SLAs) and internal performance metrics
- Managed account documentation and maintained accurate records in CRM systems.
- Highlighted significant achievements in service operations
- Promoted from Administrative Support to Account Coordinator within six months
- Earned commission eligibility through direct work order management and consistent metric performance.
Client Services & Claims Support Coordinator
Assurant
Miami, FL
09.2021 - 03.2024
- Managed high-volume inbound and outbound communications regarding protection plan claims and account inquiries
- Verified customer account information and documented detailed case notes in CRM systems
- Guided customers through claims filing processes, eligibility verification, and resolution steps
- Coordinated with internal departments to ensure timely claim review and processing
- Maintained compliance with company policies, privacy standards, and quality assurance metrics
- Navigated multiple systems simultaneously to access coverage details and claim documentation
- De-escalated concerns while maintaining professionalism and service efficiency
- Accomplishments:
- Consistently met quality assurance and performance benchmarks
- Recognized for maintaining accuracy in documentation and case handling
Front Desk Administrative Coordinator
Hampton by Hilton
Miami, FL
06.2019 - 08.2021
- Managed high-volume front desk operations, coordinating guest check-ins and check-outs with accuracy and efficiency
- Maintained detailed records of reservations, billing information, and guest documentation in property management systems
- Served as primary point of contact for guests, addressing concerns, resolving conflicts, and ensuring service satisfaction
- Coordinated room assignments and prepared documentation for group bookings and large-scale arrivals
- Communicated with housekeeping and maintenance teams to ensure timely room readiness and issue resolution
- Handled phone inquiries, appointment-style reservations, and email correspondence in a fast-paced environment
- Processed payments, maintained cash drawer accuracy, and reconciled daily transactions
- Accomplishments:
- Contributed to increased guest satisfaction ratings through consistent service excellence and problem resolution
- Recognized for professionalism, reliability, and ability to manage high-traffic shifts independently
Education
Associate of Science - Business Administration
Miami Dade College
Miami, FLHigh School Diploma - undefined
Uniondale High School
Hempstead, NY07-2013
Skills
- Scheduling & Client Intake
- Front Desk & Office Operations & Data Entry
- Records & Documentation Management
- Customer/Patient Service Excellence
- Multi-System Navigation & Software Management Communications & Reception Liaison
- Strong organization
- Effective multitasking
- Exceptional communication
Timeline
Client Account Coordinator
All American Facility Maintenance
04.2024 - 06.2026
Client Services & Claims Support Coordinator
Assurant
09.2021 - 03.2024
Front Desk Administrative Coordinator
Hampton by Hilton
06.2019 - 08.2021
High School Diploma - undefined
Uniondale High School
Associate of Science - Business Administration
Miami Dade College