Asia Nelson
Dallas,TX
Summary
Qualified and effective Customer Service Representative with over 6 years of experience in varying industries.
Provided demonstrated quality service utilizing effective communication and critical thinking skills. Possess
exceptional abilities in providing constructive conflict resolution which enables exceptional commitment to customer
satisfaction.
Overview
6
6
years of professional experience
Work History
Client Account Coordinator
COMPUTER-SHARE INC.
04.2022 - 05.2024
- Entered job start-up information for CEF/ITF into Evie in an efficient and timely manner and updated as needed
- Monitored street voting across all jobs to ensure receipt from third parties to ensure compliance with audit requirements
- Performed the predetermined established quality control procedures to ensure pre and post-production voting systems were set up and operating correctly and to full capacity
- Carried out raw data checks on output, quality checks on manual entry votes and provided backup for quality assurance staff as needed
- Provided excellent client and sales services as required and compiled data for reporting purposes.
Quality Assurance Analyst
CIOX HEALTH
06.2020 - 04.2022
- Reviewed medical charts to ensure all necessary documents and information was provided, and reached out to relevant parties if additional information was needed
- Continuously met quality assurance goals of completing 60 charts per day
- Learned medical terminology and performed daily data entry requirements.
Representative
STATE FARM INSURANCE CO.
08.2019 - 05.2020
- Served as a representative assisting clients with investment planning and insurance sales and services
- Provided excellent customer service when interacting with clients and discussing their service needs.
Account Manager (T-Mobile account)
IQOR.
12.2017 - 08.2019
- Provided customer service, billing and technical support for third-party collections and accounts receivable management company.
Education
Navarro College
Corsicana, TX01.2016
Lakeview Centennial High School
Garland, TX06.2015
Skills
- Customer Service
- Effective Communication Skills
- Conflict Resolution Management
- Data Entry & Recording
- Technical Support
- Microsoft Office Suites
- Medical Terminology Knowledge
Timeline
Client Account Coordinator
COMPUTER-SHARE INC.
04.2022 - 05.2024
Quality Assurance Analyst
CIOX HEALTH
06.2020 - 04.2022
Representative
STATE FARM INSURANCE CO.
08.2019 - 05.2020
Account Manager (T-Mobile account)
IQOR.
12.2017 - 08.2019
Navarro College
Lakeview Centennial High School