Erick Guerra

• Identified customer preferences through active listening and recommended menu items, increasing average ticket size through suggestive selling techniques

• Processed high-volume transactions accurately while delivering a friendly, consultative customer experience

• Developed persuasive communication skills by presenting daily specials and limited-time offers to customers

• Guided customers through the menu by asking targeted questions about taste preferences and dietary needs, matching them with the right product
• Upsold appetizers, drinks, and desserts by making personalized recommendations based on customer orders
• Handled customer concerns and special requests with professionalism, turning potential complaints into positive experiences
• Adapted quickly to different tasks and changing team needs