Erick Hernandez Baez
Irving,TX
Summary
Dedicated leader with 3 years of experience as a Service Manager overseeing a multi-family community of over 1,000 homes, and 6 years of hands-on maintenance expertise, including HVAC, electrical, plumbing, and apartment make-ready. Highly detail-oriented with a strong focus on luxury standards and operational excellence.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Service Manager
Billingsley
2023.02 - Current
- Manage daily maintenance operations for a residential apartment community, ensuring prompt response to work orders and tenant concerns.
- Leads a team of technicians through hands-on supervision, training, and regular performance evaluations to maintain consistent service standards.
- Coordinate and help conduct inspections of HVAC, wet/dry fire sprinkler, pool, and elevators keeping accurate logs to ensure ongoing safety and regulatory compliance.
- Manage the full make-ready process for new move-ins by conducting inspections, coordinating with vendors, ensuring make-ready list completion, and performing final walkthroughs to guarantee readiness.
- Oversee the hiring, training, and supervision of the maintenance team to drive safety, quality performance, and timely service.
Assistant Service Manager
Knightvest Management
2019.08 - 2023.02
- Meet with Lead Supervisor each morning for apartment completion task.
- Inspect and maintain community grounds for any service, repair, or safety needs.
- Maintained a safe and organized inventory for products, tools, machinery.
- Responded quickly to resident and office staff request, efficient troubleshooting to provide a well maintained property.
- Diagnosed and repaired faulty appliances, electrical, plumbing.
- Serviced and repaired HVAC including installing condenser units, replacing compressor, soldering copper, electrical, handling refrigerant, reading gauges, testing with multimeter fieldpiece, conventional and heat pump systems.
- Installed faucets, shower plumbing, toilets, water heaters, light fixtures, ceiling fans, appliances, doors, door knobs, blinds, repaired walls, touch-up and full paint, demo, rehab.
- Immediately addressing emergencies within 24 hours and completing preventative maintenance accordingly.
Education
GED -
MacArthur High School
Irving2016-06
Skills
- HVAC, Electrical, Plumbing, and Appliance Repair Knowledge
- Vendor and Contractor Management
- Budgeting and Cost Control
- Team Leadership, Hiring, and Maintenance Training
- Scheduling and Work Load Prioritization
- Strong Problem Solving and Decision Making Abilities
Certification
- EPA 608
- MPO
- CPO
- Drivers License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Manager
Billingsley
2023.02 - Current
Assistant Service Manager
Knightvest Management
2019.08 - 2023.02
GED -
MacArthur High School