Billy Ferguson
Houston
Summary
Dedicated professional with extensive experience in apartment maintenance, progressing from technician to supervisor while honing a diverse skill set. Background includes several years as an in-home repair technician with Sears, complemented by valuable sales experience. Recognized as a versatile problem-solver and a 'Jack of all trades,' consistently delivering high-quality work and fostering positive relationships with colleagues and customers. Committed to making a meaningful impact in every role, emphasizing teamwork and customer satisfaction as core values.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
Waterton
Houston, TX
06.2024 - 03.2026
- Oversaw daily operations to ensure optimal service delivery and compliance with company standards.
- Mentored and trained staff on customer service best practices, enhancing team performance and cohesion.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
Maintenance Supervisor
ComCapp
05.2015 - 06.2024
- Supervised maintenance team to ensure timely completion of repairs and preventative tasks.
- Coordinated vendors for repairs and service, optimizing costs.
- Managed inventory of tools and supplies, ensuring availability for ongoing maintenance needs.
- Collaborated with management to create budget plans for maintenance operations, enhancing resource allocation.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Repair technician
Sears
01.2012 - 04.2015
- Diagnosed appliance malfunctions to provide accurate repair solutions.
- Repaired various appliances using specialized tools and techniques for optimal performance.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
Maintenance Supervisor
RBC Management
07.2008 - 12.2011
- Developed and implemented maintenance schedules, improving operational efficiency across facilities.
- Coordinated vendor for repairs and service contracts, optimizing costs.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Scheduled and oversaw maintenance, repair and installation activities.
Education
Hvac Certification - Hvac trade
STVT
Corpus Christi02-2012
GED - undefined
Del Mar
Corpus Christi07-2004
Web Development
Udemy
Houston, TXSkills
- Plumbing
- Hvac
- Electrical
- Drywall
- Appliance repair
- Pool maintenance
- Painting
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- HTML
- CSS
- Programming
Websites
Certification
- Hvac Certification STVT | February 2012
- Universal EPA Certification VGI Training | April 2012
Timeline
Service Manager
Waterton
06.2024 - 03.2026
Maintenance Supervisor
ComCapp
05.2015 - 06.2024
Repair technician
Sears
01.2012 - 04.2015
Maintenance Supervisor
RBC Management
07.2008 - 12.2011
GED - undefined
Del Mar
Hvac Certification - Hvac trade
STVT
Web Development
Udemy