Jason McClellan
Jacksonville,FL
Summary
Qualified Service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Preferred Apartment Communities, Volta
Jacksonville, Fl
04.2023 - Current
- New lease up of 337 apartment units
- Inspect and accept all apartment units in a timely manner
- Deal directly with Owners on any inspection or issues pertaining to the property
- Successfully establish a strong maintenance team to provide exceptional service on all aspects of customer service
- Establish a preventive maintenance program throughout property including all amenities
- Build relations with all vendors while holding companies accountable to warranty contract
- Complete or update all work orders within 24 hrs
- Ensure all unit make readies are scheduled and up to company standers
Service Manager
Preferred Apartment Communities, Sorrel, Lux
Jacksonville, FL
01.2020 - 03.2023
- Managed two separate properties. Total of 555 units.
- Maintain 2 different budgets to stay within NOI
- Successfully manage a maintenance team of 5 to achieve exceptional customer service
- Help manage all capital expenditure projects
- Develop and adhere to a rigorous preventive maintenance program
- Maintain curb appeal and building cleanness thru pressure washing
- Schedule and ensure all make ready apartments are complete and up to company standers
- Ensure all work orders are complete or updated within 24hrs
Maintenance Supervisor
Gables Residential, West Port Colony
St. Petersburg, FL
11.2018 - 01.2020
- Manage all maintenance related issues for 324 units including all amenities. Total of 16 Buildings
- Schedule, order and complete 12 unit renovations per month in house
- Assist and aid in all capital expenditure projects including re roof, chimney removal, fireplace removal, replace all rotting wood on site and ac replacement
- Ensure all work orders are complete or updated within 24hrs
- Schedule and complete preventive maintenance for all buildings and amenities
- Succesfully assisted in sale of property
Education
High School Diploma -
Kennesaw Mountain High School
Kennesaw, GASkills
- HVAC
- Multitasking and organization
- Electrical
- Problem-solving
- Plumbing
- Customer service
Certification
PMC
Universal EPA
CPO
CAMT
Timeline
Service Manager
Preferred Apartment Communities, Volta
04.2023 - Current
Service Manager
Preferred Apartment Communities, Sorrel, Lux
01.2020 - 03.2023
Maintenance Supervisor
Gables Residential, West Port Colony
11.2018 - 01.2020
High School Diploma -
Kennesaw Mountain High School