Travis Smith
Macon,GA
Summary
Detail-oriented technician with extensive experience in ATV, UTV, marine, and agricultural repair. Recognized for delivering exceptional customer service while managing service operations, training staff, and ensuring timely repairs. Committed to continuous improvement and operational excellence.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Service Manager
Bass Pro Shops
Macon, Georgia
08.2025 - Current
- Oversaw daily operations of the service department to ensure customer satisfaction.
- Managed service scheduling and coordinated repairs for customer equipment.
- Resolved customer complaints in a timely manner.
- Monitored service performance metrics to identify areas of improvement.
- Monitored employee performance through key metrics analysis.
- Trained and mentored staff on product knowledge and customer service techniques.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Led the recruitment and hiring process for new service department staff.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Parts Specialist
TRACKER MARINE BOAT CENTER
Macon, GA
06.2023 - Current
- Provided exceptional service to customers through efficient order processing and personalized assistance, ensuring they found desired parts.
- Maintained parts room for service department, ensuring stock levels met demand for timely and effective customer service.
- Demonstrated patience, organization, and quick thinking to maintain smooth operations and effective service delivery.
- Pursued personal development opportunities to enhance skills.
Boat technician/rigger
Bass Pro Shops/tracker marine
Macon, GA
06.2023 - 12.2023
- Delivered high-quality service by installing fish finders and trolling motors, performing routine maintenance, and rebuilding engines to ensure customer satisfaction.
- Actively sought personal and professional development opportunities to enhance skills and expertise in boat technology and rigging.
- Inspected boats for mechanical and electrical issues.
- Repaired and maintained engines and propulsion systems.
- Performed routine maintenance on various boat models.
welder/ repairman
RESCAR
Gordon, GA
01.2019 - 11.2019
- Ensured all welded plates, pipes, and flanges on train cars met legal requirements and standards, achieving high-quality and visually clean welds.
- Operated and maintained welding equipment including welders, torches, grinders, and plasma cutters to support efficient welding processes.
- Collaborated with team members to plan and execute complex welding projects within specified deadlines.
- Worked with a variety of metals including steel, aluminum, stainless steel, and cast iron.
- Operated overhead cranes and forklifts to safely move heavy materials and equipment for welding tasks.
heating and air technician
middle georgia mechanical heating and air
Dublin, GA
03.2018 - 02.2019
- Installed, repaired, and maintained heating, ventilation, and air conditioning (HVAC) systems in residential and commercial buildings.
- I also Diagnosed HVAC system malfunctions with diagnostic tools to identify root causes of issues.
- Replaced faulty components, including motors and thermostats, to restore efficiency of HVAC systems. such as motors, compressors, thermostats, and valves to restore proper functionality.
- Performed routine maintenance tasks, including cleaning filters, checking electrical connections, and lubricating moving parts, to maintain optimal system performance.
Education
Technical school - Low voltage electrical
Oconee Fall Line Technical College
Dublin, GA12-2018
Technical school - HVAC & refrigeration
Oconee Fall Line Technical College
Dublin, GA12-2018
High school or equivalent - hvac
Wilkinson County High School
Irwinton, GA05-2018
Skills
- Automotive Repair
- Vehicle Maintenance
- Technical Troubleshooting
- Heavy Equipment Operation
- Heavy equipment maintenance
- Mechanical Knowledge
- Performance monitoring
- Inventory Control
- Forklift certified
- Customer Service
- Staff Development
- Communication skills
- Adaptability
- Fabrication
- Plumbing
Certification
Driver's License
Timeline
Service Manager
Bass Pro Shops
08.2025 - Current
Parts Specialist
TRACKER MARINE BOAT CENTER
06.2023 - Current
Boat technician/rigger
Bass Pro Shops/tracker marine
06.2023 - 12.2023
welder/ repairman
RESCAR
01.2019 - 11.2019
heating and air technician
middle georgia mechanical heating and air
03.2018 - 02.2019
Technical school - Low voltage electrical
Oconee Fall Line Technical College
Technical school - HVAC & refrigeration
Oconee Fall Line Technical College
High school or equivalent - hvac
Wilkinson County High School