GEARLDENE (Jerri) SWARTZ
Alice
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Manager
Vermeer Texas-Louisiana
Corpus Christi, TX
03.2023 - Current
- Managed incoming work orders, invoices, and warranties to streamline processing. Work one on one with techs to dispatch jobs and service calls. Resolved customer issues in person and over the phone to enhance satisfaction. Handle all the tagging of inventory, and purchase orders, and credit card statements. Sourced and ordered parts for jobs while preparing quotes to support service delivery. Started as an admin but was promoted in 6 months to manager
- Led cross-functional teams to enhance service delivery and customer satisfaction.
- Developed training programs for staff to improve operational efficiency and knowledge retention.
- Implemented strategic initiatives resulting in streamlined processes and reduced service response times.
Service Advisor
Tellus Equipment Solutions, LLC
Alice, TX
08.2019 - 03.2023
- Handle incoming work orders, invoices, and warranties. Work one on one with techs to dispatch jobs and service calls. Assisted customers in person and over the phone to resolve issues. Worked my first harvest in 2019 after being employed a month with the company. Tagged inventory items accurately of inventory, and purchase orders, and credit card statements. Assisted in locating and ordering necessary parts for jobs, creating accurate quotes to facilitate timely repairs.
- Managed customer inquiries and provided solutions to enhance service satisfaction.
- Coordinated service appointments, ensuring efficient workflow and timely completion of repairs.
- Oversaw parts inventory management, optimizing stock levels and reducing delays in service delivery.
Service Manager
Fuller Tractor
Alice, TX
07.2017 - 11.2018
- Coordinated service and parts operations for tractors and mowers to ensure timely availability. Facilitated processing of warranty and insurance claims to expedite customer service. Entered all work orders into the computer. Coordinated workloads and times for mechanics. Supported parts sales for tractors, enhancing customer satisfaction and retention.
- Led service operations, ensuring timely response to customer inquiries and equipment needs.
- Developed and implemented training programs for service technicians to enhance skill sets.
- Oversaw inventory management, optimizing parts availability and reducing downtime.
Secretary
Gulf Coast Livestock Auction
Alice, TX
02.2017 - 07.2017
- Entered cattle data during check-in and recorded sales, ensuring accurate transaction records for customer purchases while processing payments and mailing checks.
- Managed daily correspondence and communications to facilitate efficient operations.
- Organized and maintained filing systems to ensure easy access to important documents.
- Coordinated scheduling for auctions, optimizing time management and resource allocation.
Service Coordinator
Oak Creek Homes
Corpus Christi, TX
08.2006 - 04.2007
- Coordinated contractors to address home repairs and scheduled appointments for new residents seeking assistance. Setting up times and dates for new houses to be delivered and made ready. Submitted weekly billing and payroll to main office, ensuring timely processing and tracking.
- Documented key achievements
- Resolved issues for dissatisfied customers, facilitating prompt home repairs and improving customer satisfaction.
Assistant Manager
Peachtree Apartment
Corpus Christi, TX
06.2004 - 08.2006
- Rented apartments and conducted damage inspections post tenant move-outs to ensure property standards.
- Supervised daily operations, ensuring compliance with property management standards.
- Developed and implemented efficient procedures to enhance tenant satisfaction and retention.
- Trained and mentored new staff on operational protocols and customer service excellence.
Education
High school diploma - Medical Billing and Coding
US Career Institute
01-2015
Diploma - General
Tuloso Midway High School
Corpus Christi, TX01-1997
Skills
- Auto Service Management
- Automotive service
- Automotive Repair
- Financial management
- Budget
- Strategic Planning
- Management
- Supervising experience
- Negotiation
- Customer Service
- Training
- Microsoft Excel
- Office software
- OneSite
Certification
- First Aid Certification
- Food Handler Certification
- CPR Certification
Additional Information
Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Service Manager
Vermeer Texas-Louisiana
03.2023 - Current
Service Advisor
Tellus Equipment Solutions, LLC
08.2019 - 03.2023
Service Manager
Fuller Tractor
07.2017 - 11.2018
Secretary
Gulf Coast Livestock Auction
02.2017 - 07.2017
Service Coordinator
Oak Creek Homes
08.2006 - 04.2007
Assistant Manager
Peachtree Apartment
06.2004 - 08.2006
Diploma - General
Tuloso Midway High School
High school diploma - Medical Billing and Coding
US Career Institute