Jesse Schriner
Florence,AZ
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
6
6
years of professional experience
Work History
Service Manager
Brakes Plus
Firestone, Colorado
09.2022 - 03.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Trained new employees on the use of customer relationship management software systems.
- Managed inventory levels of parts necessary for servicing customers' needs.
Heavy Equipment Operator
Martin Marietta
Fort Collins, Colorado
10.2019 - 09.2022
- Managed daily operations of heavy equipment fleet, including troubleshooting and preventative maintenance.
- Operated heavy equipment efficiently and safely.
- Maintained office cleanliness and paperwork management.
- Supervised a crew of four.
- Conducted equipment inspections and completed reports.
- Employed best practices, minimizing complaints and incidents.
- Participated in a safety program reducing hazards across 17 plants.
- Took on leadership roles to reduce downtime.
- Cross-trained on multiple equipment types.
Operator
Creative Foam
Berthoud, Colorado
10.2018 - 10.2019
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Verified accuracy of material measurements before loading into machines.
- Ensured that all materials used were up to standard and free from defects.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
Shipping Team Leader
Hot Topic Distribution Center
La Vergne, Tennessee
08.2017 - 01.2018
- Developed processes to ensure efficient and cost-effective delivery of goods.
- Maintained accurate records of inventory, shipments, and deliveries.
- Assigned tasks to team members according to their skillset and experience level.
- Provided leadership to the shipping team by setting performance standards, providing guidance, and resolving issues in a timely manner.
Education
Technical Diploma - Heavy Duty Diesel Technology
Gordon Cooper Technology Center
Shawnee, OK05-2016
High School Diploma -
Thompson Valley High School
Loveland, CO05-2013
Skills
- Heavy Equipment Operation
- Calendar Management
- Microsoft Windows
- Personal Assistant Experience
- Google Docs
- Administrative Experience
- Mechanic Experience
- Loader Operation
- Auto Service Management
- Sales
- Customer Service
- Cleaning
- Communication Skills
- Experience with Children
- Inventory Management
- Customer Service Management
- Work Planning and Prioritization
Timeline
Service Manager
Brakes Plus
09.2022 - 03.2023
Heavy Equipment Operator
Martin Marietta
10.2019 - 09.2022
Operator
Creative Foam
10.2018 - 10.2019
Shipping Team Leader
Hot Topic Distribution Center
08.2017 - 01.2018
Technical Diploma - Heavy Duty Diesel Technology
Gordon Cooper Technology Center
High School Diploma -
Thompson Valley High School
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