Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ryan Davis

Rainier,WA

Summary

Dynamic Service Manager with a proven track record at J & I Power Equipment, INC., excelling in customer service and team leadership. Expert in mechanical troubleshooting and problem-solving, I transformed customer complaints into loyalty, reducing service downtime and enhancing operational efficiency. Committed to fostering strong relationships and driving team success.

Knowledgeable excavator operator with extensive hands-on experience in operating heavy machinery. Successfully completed numerous excavation projects, demonstrating precision and efficiency. Consistently utilized problem-solving abilities and attention to safety protocols.

Overview

20
20
years of professional experience

Work History

Service Manager

J & I Power Equipment, INC.
01.2020 - 11.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Assembled units from units to specification from the ground up.
  • Up-fitted units in accordance to customer specifics and desires.

Finance Manager

Northwest Chevrolet
07.2015 - 10.2019
  • Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
  • Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
  • Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
  • Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
  • Maximized profitability by negotiating and structuring optimal automotive financing deals.

Automotive Finance Manager

Olympia Chrysler Jeep
09.2011 - 07.2015
  • Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
  • Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
  • Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
  • Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.

Platoon Sergeant

US Army
07.2004 - 03.2011
  • Trained, supervised and organized over 40 soldiers and personnel.
  • Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
  • Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
  • Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
  • Maintained health, welfare and combat readiness of personnel within platoon.
  • Established a strong team dynamic within the platoon through effective communication and leadership strategies.
  • Enforced technical and tactical training standards to accomplish unit mission objectives.
  • Contributed valuable input during key decision-making processes as an integral member of the command team.
  • Instilled discipline within the unit by consistently enforcing military customs and courtesies.
  • Maintained high levels of morale among soldiers, fostering a positive and motivated environment.

Education

No Degree - Criminal Justice

Pierce College
Puyallup, WA

High School Diploma -

Spruce Creek High School
Port Orange, FL

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Air brake operation
  • Adaptable to weather conditions
  • GPS navigation
  • Mechanical troubleshooting
  • Hydraulics
  • Route planning expertise
  • Load securement
  • Strong work ethic
  • Customer service
  • Time management
  • Dependable and reliable
  • Attention to detail
  • Mechanical tools
  • Class A commercial Driver's license
  • Decision-making
  • Clean MVR
  • Hazardous materials endorsement
  • Teamwork and collaboration
  • Heavy equipment operation
  • Earthmoving techniques
  • Excavator operation
  • Following directions
  • Land clearing

Accomplishments

    Distinguished Leadership Awardee from Warrior Leader Course while in US Army.

    Have my own excavator that I run when I have the time for various jobs.

Timeline

Service Manager

J & I Power Equipment, INC.
01.2020 - 11.2024

Finance Manager

Northwest Chevrolet
07.2015 - 10.2019

Automotive Finance Manager

Olympia Chrysler Jeep
09.2011 - 07.2015

Platoon Sergeant

US Army
07.2004 - 03.2011

No Degree - Criminal Justice

Pierce College

High School Diploma -

Spruce Creek High School

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Ryan Davis