Dev Sookram
Fremont,NE
Summary
Enthusiastic service manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of technical and training in motor sports . Motivated to learn, grow and excel in facility maintenance. Experienced maintenance tech/motor sports tech with over 24 years of experience in motor sports . Excellent reputation for resolving problems and improving customer satisfaction. Dedicated manufacturing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
36
36
years of professional experience
Work History
Service Manager
Johnson Cycle
Fremont, United States
04.1999 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Set and administered department budgets for expenditures, materials and labor.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Hired and trained new [Type] workers to improve efficiency of department and cultivate productive work atmosphere.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Assessed employee work and improved performance with [Type] and [Type] approaches.
Crew Leader
Valmont
Valley , Nebraska
11.1989 - 04.1999
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Monitored overall team and individual employee performance and compiled data into project reports for supervisor.
Brakes and Shear Operator
Valmont
Valley, Nebraska
07.1994 - 11.1997
- Made timely adjustments to machine operations and components to meet demands of different production orders.
- Logged, trafficked and updated projects in job management software.
- Followed company policies and OSHA requirements to maintain work safety.
- Promptly removed completed loads from press.
m
Education
Leadership Certificate - Community Organization And Advocacy
Fremont Chamber of Commerce
Fremont, NE09.2011
Gold/Silver Certification - Motorcycle Maintenance And Repair Technology
Yamaha Ymu
Cypress, CA02.2007
Electrical Certification - Motorcycle Maintenance And Repair Technology
MMI/BRP Electrical
Orlando, FL06.2002
Certification - Motorcycle Maintenance And Repair Technology
Harcourt /MMI
Phoenix, AZ09.1998
High School Diploma -
Fremont High School
Fremont, NE05.1987
Skills
- Time Management
- Job Prioritizing
- Quality Control
- Skilled Maintenance and Repair
- Workplace Safety
- Heavy Equipment Operation
- Continuous Improvements
- Maintenance Planning
- Mechanical Diagnostics
- Honest and Trustworthy
- Machinery Operation
- Vehicle and Equipment Operation
- PPE Gear Requirements
- Welding and Brazing
- Professional Relationships
- Communications Strategies
- Team Meetings
- Project Proposals
- Process Improvement
Timeline
Service Manager
Johnson Cycle
04.1999 - Current
Brakes and Shear Operator
Valmont
07.1994 - 11.1997
Crew Leader
Valmont
11.1989 - 04.1999
m
Leadership Certificate - Community Organization And Advocacy
Fremont Chamber of Commerce
Gold/Silver Certification - Motorcycle Maintenance And Repair Technology
Yamaha Ymu
Electrical Certification - Motorcycle Maintenance And Repair Technology
MMI/BRP Electrical
Certification - Motorcycle Maintenance And Repair Technology
Harcourt /MMI
High School Diploma -
Fremont High School
Similar Profiles
CHRISTA KEYSERCHRISTA KEYSER
Lead Teacher & Coordinator at Salamah Bint Buti Cycle 2 School and Aljood CycleLead Teacher & Coordinator at Salamah Bint Buti Cycle 2 School and Aljood Cycle
A Michele EliassenA Michele Eliassen
Access Specialist II at Cycle Pharmaceuticals (Cycle Vita)Access Specialist II at Cycle Pharmaceuticals (Cycle Vita)
Nadeem HussainNadeem Hussain
key punch operator at P.C.I.C.S (Pakistan Cycle IndustrialCo-Operative Society) Rustam Sohrab Cycle & Motorcycle Factorykey punch operator at P.C.I.C.S (Pakistan Cycle IndustrialCo-Operative Society) Rustam Sohrab Cycle & Motorcycle Factory
Melissa BeauregardMelissa Beauregard
Medication Aide at Providence Place Senior LivingMedication Aide at Providence Place Senior Living
Nia Votta, PTANia Votta, PTA
Physical Therapist Assistant at Choice RehabilitationPhysical Therapist Assistant at Choice Rehabilitation