BRANDY SECOR
Mishawaka,United States
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Manager
Taphouse on the Edge
South Bend, IN
07.2022 - Current
- Managed inventory control systems, reducing waste and optimizing stock levels.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented training programs to improve service standards and employee performance.
- Developed and maintained strong vendor relationships for quality supply management.
- Analyzed customer feedback to drive improvements in menu offerings and service delivery.
- Led initiatives to enhance dining experience through innovative marketing strategies and promotions.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Increased sales during off-peak hours by creating and promoting special offers.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
Shipping and Receiving Manager
TRP International
Elkhart, United States
06.2021 - 10.2022
- Negotiated with several different freight companies and received annual contracts resulting in cost savings.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Conducted training programs with employees to promote familiarity with company products and applications.
Customer Service Representative
TRP International
Elkhart, IN
06.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Communicated professionally with colleagues, freelancers and clients.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided back up for customer service managers.
- Entered orders into Made2Manage computer database system.
Purchasing Assistant
TRP International
Elkhart, United States
06.2021 - 10.2022
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Established and managed supplier and vendor relationships.
- Evaluated procurement activities and recommended needed improvements.
- Oversaw purchase order shipments by managing deadlines and cancellation dates.
- Performed negotiations for contract terms and conditions.
- Oversaw supplier related activities and monitored supplier performances.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Maintained complete documentation and records of all purchasing activities.
- Performed monthly reconciliation of open purchasing orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Computed and created purchase orders in Made2Manage to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Instituted advanced level of data reporting using Excell to develop purchasing strategies and identify buying trends.
Customer Service Representative
Select Products Limited
Kalamazoo, MI
05.2018 - 06.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Created and maintained detailed database to develop promotional sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Entered orders into computer database system.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Implemented and developed customer service training processes.
Customer Service Representative/Internal Auditor
Accu-Mold, LLC
Portage, MI
10.2016 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consistently improved customer satisfaction through expert resolution of conflict, issues, and concerns
- Handled daily heavy work load
- ISO management team
- Quoting
- Customer EDI Management
Administrative Assistant
River Valley Plastics
Elkhart, United States
04.2012 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created detailed expense reports and requests for capital expenditures.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Maintained staff directory and company policy handbook for human resources department.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
Associate of Science - Human Resources Management
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma - undefined
Elkhart Memorial High School
Elkhart, IN01.2009
Skills
- Data Entry
- Employee Training/Time Sheet Processing/Mentoring
- Time Management
- Documentation Control
- Logistics Scheduling (National & International)
- Strong Communication skills
- Strong Organization Skills
- Self Motivated
- Vendor Communication and Negotiation
- Supply Inventory Measuring
- Sales Records Analysis
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Customer service management
- Time management
Certification
- Project Management Workshop
- Dealing with the Irate Customer
- ART of Customer Service
- ISO9001:2015 Internal Auditor
Timeline
Service Manager
Taphouse on the Edge
07.2022 - Current
Shipping and Receiving Manager
TRP International
06.2021 - 10.2022
Customer Service Representative
TRP International
06.2021 - 10.2022
Purchasing Assistant
TRP International
06.2021 - 10.2022
Customer Service Representative
Select Products Limited
05.2018 - 06.2021
Customer Service Representative/Internal Auditor
Accu-Mold, LLC
10.2016 - 05.2018
Administrative Assistant
River Valley Plastics
04.2012 - 10.2016
High School Diploma - undefined
Elkhart Memorial High School
Associate of Science - Human Resources Management
Kalamazoo Valley Community College