Lorenzo Thomas
Austin,TX
Summary
Goal-driven Service Manager offering over 5 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
12
12
years of professional experience
Work History
Service Manager
Spiffy
Austin, TX
02.2023 - 02.2024
- Planning, organization, and management of staff work to ensure alignment with organizational requirements.
- Collaboration with other managers or staff members for policy formulation and implementation.
- Directing the activities of staff involved in repairs and maintenance of equipment, vehicles, and facilities.
- Maintenance of customer rapport by explaining estimates and expected vehicle return.
- Supervising a team of 7 employees in the Automotive Department.
- Management of Profit and Loss (P&L) and adjustment of business strategies accordingly.
Service Manager
RepairSmith by AutoNation
Austin, TX
07.2020 - 02.2023
- Clearly defined employee responsibilities and tracked performance.
- Assisted with initial diagnostics and supervised vehicle work.
- Ensured that customer and employee areas were kept clean and organized.
- Managed service requests and prepared a database listing such requests.
- Ensured timely completion of vehicle services.
- Coordinated with sales team to prepare marketing strategies.
ASE Certified Automotive Technician
Carmax
Las Vegas, NV
10.2019 - 07.2020
- Specialized Automotive Repair.
- Diagnosing Vehicles Quickly and Accurately.
- Repairing Vehicles In timely manner.
- Working with a Team to best Serve Customers.
- Heavy Line and Electrical Diagnosing
- All makes and Models.
Store Manager
Auto Tech 4 Less
Las Vegas, NV
09.2018 - 10.2019
- Solving automotive problems and services by listening to customer's description of symptoms, clarify description, and having technician perform diagnostics and inspection of vehicle.
- Develop estimates by costing materials, supplies, and labor.
- Prepare repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtain approval signatures; entering RO into service database system.
- Hire, Train, and Development of Employees.
Automotive Technician
AutoNation Toyota
Las Vegas, NV
04.2014 - 06.2018
- Light Repairs, Light Diagnostics, Light repairs.
- Fluid Changes, Alignments, Brakes, Drive-ability Issues.
- Toyota, Scion, and Lexus vehicles were majority of vehicles.
- Using Factory Toyota Diagnostic Software.
- Worked with team of Service Advisors to sell services and repairs.
General Service Technician
Pep Boys Automotive
Las Vegas, NV
08.2012 - 11.2014
- Performing preventative maintenance on all makes and model vehicles.
- Oil changes, brakes, tires, and light suspension work.
- Working with a service department and parts department for recommending repairs and services.
- Working in a clean, quick, and efficient manner.
Education
Associates in Business Management -
College of Southern Nevada
High school Diploma -
Sunrise Mountain High school
Skills
- Auto Technician
- Profit & loss
- Customer service
- Auto Service Management
- Leadership
- Dealership experience
- B2C and B2B Sales
- Shift Scheduling
- Staff Supervision
- Financial analysis
- Recruiting
- Estimating and Quoting
- Microsoft Excel
- Communication skills
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Relocation: Anywhere
- Title: Operations Manager
Timeline
Service Manager
Spiffy
02.2023 - 02.2024
Service Manager
RepairSmith by AutoNation
07.2020 - 02.2023
ASE Certified Automotive Technician
Carmax
10.2019 - 07.2020
Store Manager
Auto Tech 4 Less
09.2018 - 10.2019
Automotive Technician
AutoNation Toyota
04.2014 - 06.2018
General Service Technician
Pep Boys Automotive
08.2012 - 11.2014
Associates in Business Management -
College of Southern Nevada
High school Diploma -
Sunrise Mountain High school