Erick Hernández
The Bronx,NY
Summary
Dynamic and results-driven professional with a strong work ethic and expertise in food preparation from Doug’s Deli. Proven track record in enhancing customer satisfaction through exceptional service and meticulous attention to cleanliness and food safety. Skilled in meat slicing and order accuracy, consistently optimizing operations to exceed expectations.
Professional food service worker with hands-on experience in food operations, including food preparation, customer service, and inventory management. Known for strong focus on teamwork and achieving results, reliable with flexibility to adapt to changing needs. Skilled in slicing meats and cheeses, maintaining cleanliness, and providing exceptional customer interactions. Positive attitude and ability to thrive in fast-paced environments ensure effective collaboration and satisfaction.
Overview
8
8
years of professional experience
Work History
Deli Clerk
Doug’s Deli
Manassas, VA
09.2024 - 06.2026
- Processed customer orders efficiently, ensuring accuracy and satisfaction.
- Maintained cleanliness and organization of deli counter and food preparation areas.
- Trained new staff on deli operations, enhancing team productivity and service quality.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
Food Runner
Restaurant
Manhattan, NY
06.2021 - 12.2025
- Delivered food promptly to tables, ensuring accuracy and presentation standards.
- Assisted kitchen staff by organizing and restocking supplies during peak hours.
- Collaborated with servers to coordinate timely service and enhance guest satisfaction.
- Monitored dining area for cleanliness, addressing any issues proactively.
- Adapted quickly to changing restaurant demands in fast-paced environment.
- Greeted customers and provided outstanding customer service.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Prep Cook
Palace
Manhattan, NY
08.2020 - 08.2024
- Prepared ingredients according to recipes and standards for efficient meal assembly.
- Maintained cleanliness and organization of kitchen workspaces, ensuring compliance with health regulations.
- Operated kitchen equipment safely, including ovens, mixers, and slicers, contributing to efficient food preparation.
- Managed inventory levels of ingredients, minimizing waste through effective stock rotation practices.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and assisted new kitchen staff members.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
Delivery
Thin Crust Pizza
Manhattan, NY
04.2018 - 07.2019
- Communicated effectively with customers to ensure satisfaction and resolve issues.
- Maintained accurate records of deliveries, enhancing accountability and tracking.
- Implemented improvements in route optimization, reducing delivery times significantly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
High School Diploma -
Dewitt Clinton High School
The Bronx, NYSkills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Food preparation
- Food safety
- Meat slicing expertise
- Equipment safety
- Order taking accuracy
- Flexible schedule
- Equipment use
- Heavy lifting
- Food running
- Product rotation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Deli Clerk
Doug’s Deli
09.2024 - 06.2026
Food Runner
Restaurant
06.2021 - 12.2025
Prep Cook
Palace
08.2020 - 08.2024
Delivery
Thin Crust Pizza
04.2018 - 07.2019
High School Diploma -
Dewitt Clinton High School