Erick Lam
Yonkers,NY
Summary
Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
18
18
years of professional experience
Work History
Dietary Worker
Montifiore Mount Vernon
Mount Vernon, NY
01.2024 - Current
- Served meals in an efficient manner while maintaining high quality standards.
- Responded quickly to customer complaints or requests promptly.
- Provided assistance with special diets as directed by dietitian or supervisor.
- Treated patients and team members with dignity and respect.
- Followed dietary procedures in accordance with established policies.
- Engaged with residents to provide positive and enriching experiences.
Assistant Store Manager
Lakeshore Learning Store
Scarsdale, NY
05.2022 - 07.2023
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Store Manager
Skechers
Yonkers, NY
07.2021 - 06.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Sales Supervisor
LEGO
East White Plains, NY
02.2021 - 07.2021
- Processed cash, credit and check transactions with POS system and cash register.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
Store Manager
Timberland
Elmhurst, NY
05.2011 - 01.2021
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Interviewed, hired, supervised and trained 9 employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Assistant Store Manager
Godiva
White Plains, NY
05.2008 - 05.2011
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Assessed, optimized and elevated operations to target current and expected demands.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Education
Some College (No Degree) -
Westchester Community College
Valhalla, NYSkills
- Store opening and closing procedures
- Store operations oversight
- Employee supervision and motivation
- Project management
- Customer service
- Team leadership
- Effective communication
- Time management
Timeline
Dietary Worker
Montifiore Mount Vernon
01.2024 - Current
Assistant Store Manager
Lakeshore Learning Store
05.2022 - 07.2023
Assistant Store Manager
Skechers
07.2021 - 06.2022
Sales Supervisor
LEGO
02.2021 - 07.2021
Store Manager
Timberland
05.2011 - 01.2021
Assistant Store Manager
Godiva
05.2008 - 05.2011
Some College (No Degree) -
Westchester Community College