Erick Leon
Fresno,CA
Summary
Motivated and reliable pursuing an Associate degree in Information Technology. Strong foundation in customer service, computer hardware, and a fast learner. Seeking a Help desk or IT support role.
Overview
7
7
years of professional experience
Work History
Installer Service Specialist
Legacy Tint
03.2024 - Current
- Perform high quality installation of window tint on vehicles
- Greet customers and explain available tint options benefits, and legal requirements
- provide accurate time estimates, pricing information, and aftercare instructions
- Use TintWiz and Core software to produce and cut window film patterns
Diesel Parts Clerk
CRST
09.2021 - 07.2023
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed cycle counts and operate TMT Fleet maintenance software.
Customer Service Associate
Golf Galaxy
10.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Warehouse Associate
Bright Sky Group Of Services
11.2018 - 02.2019
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
Education
Associate of Information Systems - Computer Information Systems
Clovis Community College
Clovis, CA02.2025
High School Diploma -
Elwood J. Keema High School
Sacramento, CA06.2019
Skills
- Customer service
- Troubleshooting, account setups, software installs
- Ability to type 40 WPM
- Reliable and responsible
- Basic understanding with PC hardware, printers and basic repair
Timeline
Installer Service Specialist
Legacy Tint
03.2024 - Current
Diesel Parts Clerk
CRST
09.2021 - 07.2023
Customer Service Associate
Golf Galaxy
10.2020 - 03.2021
Warehouse Associate
Bright Sky Group Of Services
11.2018 - 02.2019
Associate of Information Systems - Computer Information Systems
Clovis Community College
High School Diploma -
Elwood J. Keema High School