Erick Madrid
Central Islip,NY
Summary
I have a track record at Rubin and Rothman LLC, adept at enhancing operational efficiency through effective communication and relationship building. Bilingual and skilled in legal compliance, I excel in resolving complex discrepancies and fostering client trust, ensuring timely payments and successful account resolutions , when growing relationships with customers and showing empathy to account holders at their vulnerable moments.
Overview
3
3
years of professional experience
Work History
Account Resolution Specialist
Rubin and Rothman Llc
06.2025 - Current
- Resolved complex account discrepancies through detailed analysis and effective communication with clients.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
- Conducted thorough reviews of billing accounts, ensuring accuracy and compliance with company policies.
- Assisted in implementing new software tools to improve account tracking and resolution workflows.
Debt Collector
POM Recoveries Inc
03.2024 - 05.2025
- Entered client details and notes into system for interdepartmental access and review.
- Developed and documented collection procedures and policies to comply with government regulations.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Debt Collector
Sunrise Credit Services Inc.
01.2023 - 02.2024
- Utilized CRM software to track and document payment arrangements.
- Managed collections process to ensure timely payments from clients.
- Communicated effectively with clients to negotiate repayment plans.
- Resolved disputes by investigating account discrepancies and providing solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
High School Diploma -
Central Islip High School
Central Islip, NY06.2021
Skills
- Client relationship building
- Public speaking and presentation
- Verbal and written communication
- Relationship building and network
Bilingual
- Active listening
- Legal compliance
- Customer service and empathy
- Leadership and initiative
- Dependability and accountability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Resolution Specialist
Rubin and Rothman Llc
06.2025 - Current
Debt Collector
POM Recoveries Inc
03.2024 - 05.2025
Debt Collector
Sunrise Credit Services Inc.
01.2023 - 02.2024
High School Diploma -
Central Islip High School