Erick Martinez
Moreno Valley,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
General Manager
United Ornamental Supply, Inc.
06.2023 - 10.2023
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Manager
Riverside Ornamental Supply, Inc.
09.2017 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Fence Installer
H&H Building & Supply
11.2015 - 10.2016
- Used hand tools and instruments to take measurements.
- Installed vinyl and wood fences and privacy borders.
- Set metal or wooden posts in upright positions in postholes.
- Filled post holes with concrete to maintain proper stability and longevity of fencing installations.
- Gathered location measurements and fence requirements to determine project scopes and establish action plans.
- Dug holes and trenches to position fences correctly.
- Inspected fences for gaps and vulnerabilities, making necessary adjustments.
Order Picker
Amazon
03.2015 - 09.2015
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
Rancho Verde High School
Moreno Valley, CA06.2012
Skills
- Customer Relationship Management
- Bilingual; Fluent (English & Spanish)
- Sound Judgment
- Extremely Fast Learner
- Able to adapt to any condition
- Able to type >40 wpm
- Experience handling money
- Excel in fast-paced environment
Timeline
General Manager
United Ornamental Supply, Inc.
06.2023 - 10.2023
Manager
Riverside Ornamental Supply, Inc.
09.2017 - 06.2023
Fence Installer
H&H Building & Supply
11.2015 - 10.2016
Order Picker
Amazon
03.2015 - 09.2015
High School Diploma -
Rancho Verde High School
Similar Profiles
Pedro ChavezPedro Chavez
Machine Operator at California Steel, Tube & Ornamental SupplyMachine Operator at California Steel, Tube & Ornamental Supply
David SanchezDavid Sanchez
Fabricator/Welder at David's ornamental weldingFabricator/Welder at David's ornamental welding
Afafulifao AhtaiAfafulifao Ahtai
Fabrication Welder at Rc OrnamentalFabrication Welder at Rc Ornamental