Erick Martinez
Bayonne
Summary
Dedicated supervisor with proven expertise in team coordination, operational management, and customer service. Successfully optimized workflows and improved team efficiency, contributing to enhanced service quality and operational improvements.
Overview
2
2
years of professional experience
Work History
Supervisor
Guardian Services
Jersey City
06.2024 - Current
- Coordinated schedules and assignments for team members to optimize workflow.
- Monitored performance and provided feedback to improve team efficiency.
- Assisted in resolving customer inquiries to enhance service quality.
- Implemented inventory management practices to maintain adequate supply levels.
- Conducted regular inspections of facilities to uphold cleanliness standards.
- Collaborated with management to develop strategies for operational improvements.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies and procedures.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
Utility Worker
Collins Building Services Inc.
Jersey City
10.2023 - 06.2024
- Operated cleaning equipment for building maintenance tasks.
- Assisted with setup and breakdown of event spaces.
- Maintained inventory of cleaning supplies and tools.
- Followed safety protocols while handling hazardous materials.
- Reported maintenance issues to management for prompt resolution.
- Performed routine inspections to ensure cleanliness standards were met.
- Supported training of new staff on operational procedures.
- Maintained clean, organized and fully stocked work areas for maximum efficiency.
- Organized tools, equipment and supplies necessary to complete assignments.
- Gathered and removed trash, debris and liquid waste.
- Responded to emergency situations as needed.
- Collaborated with team members to ensure timely task completion.
Education
High School Diploma -
Instituto Hondureño Español
Tegucigalpa, Honduras11-2014
Skills
- Team leadership
- Customer service
- Inventory management
- Performance monitoring
- Equipment operation
- Schedule coordination
- Cleanliness standards
- Staff training
- Operational efficiency
- Staff discipline
- Project management
- Industrial hygiene
- Attention to detail
- Process monitoring and improvement
- Operations management
- Staff development
- Team building
- Verbal and written communication
- Performance management
- Conflict resolution
- Schedule development
- Payroll processing
- Training and mentoring
- Staff management
- Employee motivation
- Teamwork
Timeline
Supervisor
Guardian Services
06.2024 - Current
Utility Worker
Collins Building Services Inc.
10.2023 - 06.2024
High School Diploma -
Instituto Hondureño Español