Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Erick Mena

The Bronx,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Reliable Shift Leader with 4 years of hospitality experience. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for guests/clients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Generalist

MedRite Urgent Care
08.2023 - Current
  • Kept work areas clean and neat to promote efficient operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collaborated with various team members to meet guests' requests.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Server

Crafted Hospitality
01.2023 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

Shift Leader

About Time Coffee
03.2022 - 08.2023
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Shift Supervisor

Starbucks
09.2020 - 03.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

High School Diploma -

Charter High School For Law And Social Justice
Bronx,NY
06.2020

Skills

  • Hospitality and Accommodation
  • Cash Drawer Balancing
  • Adaptability and Dependability
  • Coaching and Mentoring
  • Communicating with Clients
  • Multitasking

Certification

  • Licensed Food Protection

Languages

Spanish
Native or Bilingual

Timeline

Generalist

MedRite Urgent Care
08.2023 - Current

Server

Crafted Hospitality
01.2023 - 07.2023

Shift Leader

About Time Coffee
03.2022 - 08.2023

Shift Supervisor

Starbucks
09.2020 - 03.2022

High School Diploma -

Charter High School For Law And Social Justice

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Erick Mena