Summary
Overview
Work History
Education
Skills
Timeline
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Jolie Novak

San Diego,CA

Summary

Dynamic and self-motivated professional with a strong background in customer service and event management at Blooming Beads. Proven ability to enhance guest relations and execute successful events, utilizing exceptional organizational skills and effective communication. Recognized for building lasting relationships and delivering tailored experiences that exceed client expectations.

Overview

29
29
years of professional experience

Work History

Generalist

Jolie Novak
04.2017 - Current
  • Provided assistance in everyday activities, enriching clients' lives..
  • Handled laundry and cleaning to maintain an organized living area.
  • Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Established robust client relationships to offer companionship and emotional.
  • Assisted with daily living activities, running errands, and household chores...
  • Prepared meals to ensure nutritional balance.
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Provided exceptional service to clients, resulting in increased retention rates and positive feedback.

Driver

Lyft
03.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Delivery Driver

DoorDash
03.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.

Handmade Crafts Artist

Blooming Beads
05.2007 - 10.2012
  • Enhanced customer satisfaction by creating high-quality, unique handmade crafts tailored to individual preferences.
  • Received numerous positive reviews from clients praising the creativity and quality of handmade crafts produced.
  • Managed custom order requests efficiently by maintaining open communication with clients throughout the design process, ensuring timely delivery of satisfactory final products.
  • Developed a loyal client base through exceptional craftsmanship and attention to detail in each handmade piece.
  • Expanded reach of crafts to new communities through events.
  • Negotiated favorable terms with vendors for booth rentals at popular craft shows, reducing overhead expenses and maximizing profit margins.
  • Read and interpreted blueprints and construction documents to determine project directives.
  • Attached subassemblies together using glue, dowels, nails, screws and clamps.
  • Maintained work areas, tools and equipment in orderly condition.

Event Assistant

Blooming Beads
05.2007 - 09.2012
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
  • Promoted a safe environment at events through strict adherence to safety protocols and regulations.
  • Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Helped organize and manage successful events with attendance of over Number people.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
  • Ran concession stand by preparing food and serving drinks for patrons.
  • Followed strict guidelines for handling confidential information.
  • Conducted financial maintenance by balancing cash drawers and preparing bank deposits.
  • Educated patrons on current promotions and upcoming releases.
  • Handled ticket sales by answering phone calls and responding to emails.
  • Supported company service standards by greeting and welcoming guests.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.

Team Leader Manager

Monaco Coach
04.2005 - 01.2010
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Engaged with upper management for strategic planning to synchronize department objectives with business vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Developed strong relationships with cross-functional departments to support successful project execution.
  • Played a key role in formulating company-wide best practices through active participation in leadership meetings.
  • Increased work quality and motivation through performance evaluation and team coaching.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
  • Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.

Mary Kay Consultant

Mary Kay
10.2005 - 04.2007
  • Expanded clientele base by utilizing social media platforms and targeted marketing strategies.
  • Trained new team members on product offerings and presentation techniques for successful group events.
  • Increased customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Mentored new consultants on effective sales techniques, contributing to their success within the company.

Hairstylist

Supercuts
12.1995 - 09.1999
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Increased salon revenue by upselling products and additional treatments during appointments.

Education

Hair Stylists - Cosmology

Pagans Beauty School
Bend, OR
04.1994

Marketing

Redmond High School
Redmond, OR
05.1992

Skills

  • Event setup and breakdown
  • Strong organization
  • Guest management
  • Promotional material design
  • Sales experience
  • Food and beverage experience
  • Guest relations
  • Room setup and breakdown
  • Fundraising events
  • Guest relations expertise
  • Food and beverage background
  • Strong work ethic
  • Customer service
  • Positive attitude
  • Attention to detail
  • Effective multitasking
  • Event setup
  • Punctual and dependable
  • Self-driven and motivated
  • Hospitality background
  • Interpersonal communication
  • Guest services
  • Customer service management
  • Cash register operation
  • Teamwork
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Effective communication
  • Relationship building
  • Team building
  • Public relations
  • Self motivation
  • Time management
  • Upselling expertise
  • Event planning
  • Creativity and innovation
  • Valid Driver's license
  • Problem-solving
  • Clean driving record
  • Punctual and reliable
  • Flexible schedule

Timeline

Driver

Lyft
03.2024 - Current

Delivery Driver

DoorDash
03.2022 - Current

Generalist

Jolie Novak
04.2017 - Current

Handmade Crafts Artist

Blooming Beads
05.2007 - 10.2012

Event Assistant

Blooming Beads
05.2007 - 09.2012

Mary Kay Consultant

Mary Kay
10.2005 - 04.2007

Team Leader Manager

Monaco Coach
04.2005 - 01.2010

Hairstylist

Supercuts
12.1995 - 09.1999

Hair Stylists - Cosmology

Pagans Beauty School

Marketing

Redmond High School

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Jolie Novak