Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridLocation: Phoenix, AZ
Open to relocation: Yes
Open To Work
Erick Mugisha
Phoenix,AZ
Work Preference
Summary
Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention, and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.
Overview
1
1
Certification
2022
2022
years of post-secondary education
8
8
years of professional experience
Work History
Medical Technician
Paradise Valley Senior Care
Phoenix, AZ
12.2024 - 10.2025
- Administered medications to senior care residents following care plans and physician orders.
- Recorded vital signs and reported changes to nursing staff promptly.
- Documented resident medication records in electronic charting systems accurately.
- Monitored residents for side effects and medication reactions during shifts.
- Assisted residents with daily care needs and comfort measures.
- Followed infection control procedures throughout Paradise Valley Senior Care environments.
- Communicated resident concerns with nurses, families, and caregiving teams.
- Prepared medication carts and supplies for scheduled resident rounds.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
Behavioral Health Technician
Avamere at Stratford
08.2020 - 12.2024
- Supported residents with personal care and daily routines.
- Provided medication support in accordance with care instructions.
- Maintained accurate records and reported behavioral or health changes.
- Worked with the care team to provide respectful, client-centered support.
- Preparing patients in daily living activities such as bathing.
- Administered medication to patients according to prescribed schedules.
- Prepared nutritious meals for residents following dietary guidelines.
- Counseling patient if needed.
- Charting notes.
Translator
Language line Solution
Phoenix, Arizona
03.2021 - 09.2024
- Interpreting services.
- Calls and in person interpreting services such as Kinyarwanda, Swahili and more.
- Translated written documents across various subjects for diverse clients.
- Facilitated real-time interpretation services during conferences and meetings.
- Collaborated with team members to ensure consistency in terminology and style.
- Utilized translation software to enhance workflow efficiency and translation accuracy.
- Reviewed and edited translations for grammatical correctness and clarity.
- Engaged in continuous professional development to stay updated on language trends.
Behavioral Health Technician
Arizona State Hospital
Phoenix, AZ
03.2023 - 01.2024
- Supported residents through behavioral health routines and daily living activities.
- Monitored resident behavior and reported changes to nursing staff.
- De-escalated agitation using calm communication and redirection techniques.
- Documented observations in resident charts and care notes.
- Assisted with personal care while preserving dignity and privacy.
- Provided emotional support to residents in skilled nursing setting.
- Documented behavioral incidents to keep accurate records.
- Monitored patient safety in all areas of the facility.
- Provided emotional support to clients and patients dealing with difficult situations.
- Assessed patient behavior, reactions and responses to treatment plans.
- Maintained accurate documentation of patient progress and treatments received.
- Established and maintained professional working relationships with clients, staff and public.
Cafe Associate
Panera Bread
Phoenix, AZ
03.2019 - 12.2019
- Cash handling.
- Opening and closing shifts.
- Translator when needed.
- Package Stocking.
- Customer care representative.
Medical Assistant training
Job Corps
Phoenix, AZ
12.2018 - 12.2019
- Operate office machines, such as photocopiers and scanners, fax mail machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, doctors, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities and patient records/ transactions and other activities.
- Take patient vitals, heart rate, blood pressure, height, weight etc.
- Set up exam room and interview patient.
- Follow doctors request on patient care.
- Check patient insurance eligibilities.
- Translation of the Languages.
- Scheduling patients.
- Accepting patient's electronic payments.
- Assisted healthcare professionals in patient examinations and procedures.
- Maintained patient records and ensured data accuracy in electronic systems.
- Educated patients on health management and preventive care practices.
- Coordinated appointments and managed scheduling for medical staff and patients.
- Prepared examination rooms and ensured cleanliness of medical equipment.
Caregiver
Open Arms LLC
Glendale, Arizona
03.2018 - 10.2018
- Preparing patients in daily living activities such as grooming.
- Administering Medications and reporting behavioral changes in chatting notes database.
- Preparing meals.
- Assisted clients with daily living activities and personal care routines.
- Maintained a safe and clean environment for clients at Open Arms LLC.
- Communicated effectively with clients to understand their needs and preferences.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications as per client care plans and guidelines.
- Collaborated with healthcare professionals to coordinate client care services.
- Documented client progress and any changes in health status accurately.
- Trained new caregivers in best practices for client care and safety protocols.
Food Preparer
SK Foods Group
Phoenix, AZ
01.2018 - 08.2018
- Operate machines.
- Line work production.
- Stocking.
- Translator.
Warehouse Staff
Papa John's
Phoenix, AZ
07.2017 - 01.2018
- Translator.
- Machine operator.
- Line work production.
- Stocking.
Education
Associate Degree Not Completed - Computer Science
Phoenix College
Phoenix , AZ 02.2021 - 11.2022
High School Diploma - Medical Assistant
Job Corps
Phoenix, AZSkills
- Venipuncture
- Urinalysis
- Autoclave
- EKG's
- Vital Signs
- Spirometry
- Injections
- ICD-10/CPT Coding
- Sterile tech
- Bandaging
- Medical Terminology
- Electronic Medical Record
- Laboratory Testing & Procedure
Certification
Certified Caregiver
Medical assistant Diploma
LANGUAGES
Swahili, Kinyarwanda,Kirundi,, Kinyabwisha, Luganda, Lutoro or Kihema., English.
Timeline
Medical Technician
Paradise Valley Senior Care
12.2024 - 10.2025
Behavioral Health Technician
Arizona State Hospital
03.2023 - 01.2024
Translator
Language line Solution
03.2021 - 09.2024
Associate Degree Not Completed - Computer Science
Phoenix College
02.2021 - 11.2022
Behavioral Health Technician
Avamere at Stratford
08.2020 - 12.2024
Cafe Associate
Panera Bread
03.2019 - 12.2019
Medical Assistant training
Job Corps
12.2018 - 12.2019
Caregiver
Open Arms LLC
03.2018 - 10.2018
Food Preparer
SK Foods Group
01.2018 - 08.2018
Warehouse Staff
Papa John's
07.2017 - 01.2018
High School Diploma - Medical Assistant
Job Corps